Job Summary: We are seeking a Junior Developer to work on internal system development and IT support, ensuring agility and infrastructure for our teams. Key Highlights: 1. Dual role in development and IT support 2. Opportunity to learn and grow in a dynamic environment 3. Professional growth About the Opportunity At Grupo BPO, we are looking for a **Junior Developer** who will also provide **internal IT support**, helping maintain smooth operations with agility and ensuring our teams have the infrastructure needed to deliver results. Your routine will be divided between: * **Development (product/automation/internal systems)** * **IT ticket handling and internal IT support** Responsibilities Development (Junior) * Maintain and enhance **internal systems**, dashboards, integrations, and automations. * Develop small features, fixes, and improvements under guidance. * Consume and integrate APIs (internal and external). * Write clean code, version control via Git, and follow defined standards. * Support technical and process documentation. IT Support (Internal Tickets) * Handle and resolve IT tickets (N1/N2 light level) using ticketing tools (e.g., Gestta/ClickUp/Jira/Other). * Support for **Google Workspace**, accounts, access, and permissions. * Assist users with issues related to: * e-mail, login, permissions, equipment, browsers, certificates, VPN (if applicable), printers (if applicable) * basic software and extension installation/configuration * Escalate more complex incidents to responsible parties (N2/N3) and follow up until resolution. * Organize knowledge base (FAQ) and create standards to reduce recurrence. Requirements * Programming logic and experience with at least one language (e.g., **JavaScript/TypeScript, Python, PHP, or Java**). * Understanding of **REST APIs** (requests, authentication, JSON). * Understanding of **Git** (branch, commit, pull request). * Strong communication and organizational skills to manage tickets and priorities. * Genuine willingness to learn and grow in an environment with multiple concurrent demands. Nice-to-Haves * Experience with **n8n** / automations / integrations. * Experience with **Firebase/Firestore**, Node.js, React, Next.js. * Basic database knowledge (SQL or NoSQL). * Familiarity with **Google Admin / Workspace**, DNS, domain, MX/SPF/DKIM. * Experience in technical support (help desk, service desk, N1/N2). Behavioral Profile (What We’re Looking For) * A hands-on individual who solves problems instead of getting stuck. * Enjoys fast learning and autonomy with guidance. * Knows how to prioritize (critical incident vs. product improvement). * Continuous improvement mindset and commitment to documentation. **Benefits** * Meal Allowance * Transportation Allowance * Health Insurance * Dental Insurance * Life Insurance * Professional growth opportunity. Employment Type: Full-time CLT Salary: R$2.100,00 per month Benefits: * Medical assistance * Dental assistance * Life insurance * Meal allowance * Transportation allowance