Job Summary: This CS Ops internship focuses on transforming raw data into strategic intelligence by building tools and dashboards to guide the Customer Success team’s decisions. Key Highlights: 1. Maintain and optimize the Customer Success (CS) data infrastructure. 2. Build and maintain dashboards to facilitate KPI interpretation. 3. Propose technical solutions to automate manual workflows. **About Us:** Asksuite has been named the world’s best chatbot platform for hospitality and tourism for six consecutive years. Our AI provides 24/7 instant, multilingual, and omnichannel messaging support. Our omnichannel platform centralizes all hotel human-agent interactions across channels onto a single screen! We serve clients in over 80 countries, have been ranked the #1 Best Place to Work in Santa Catarina (SC) by Great Place to Work, and the #1 global tech company for tourism by Hotel Tech Awards. Our team comprises approximately 150 professionals across more than 7 countries—and we’re looking for someone eager to learn and grow with us! **About the Role:** At Asksuite, we believe data and automation lie at the heart of exceptional customer service. As a **CS Ops Intern**, you’ll serve as the bridge between customer success and data engineering. Your challenge will be to transform raw data into strategic intelligence—building tools and dashboards that guide our CS team’s decisions. **Mission Summary** Your mission will be to maintain and optimize the Customer Success (CS) data infrastructure. You’ll help monitor customer health, automate repetitive processes, and ensure leadership has full operational visibility through accurate, real-time dashboards. **What’s Expected from This Role?** * **Build and Maintain Dashboards:** Create data visualizations to simplify KPI interpretation (NPS, Churn, Health Score). * **API Integration:** Integrate various technology tools via APIs to consolidate information. * **Data Analysis:** Identify operational patterns and bottlenecks through cross-database analysis. * **Automation:** Propose technical solutions to automate manual workflows performed by the Customer Success team. * **Education:** Currently pursuing a degree in Computer Science, Information Systems, or related fields. * **Programming Proficiency:** Solid understanding of programming logic and at least one language (Python, JavaScript, or similar). * **SQL:** Familiarity with database queries. * **API Consumption:** Ability to make requests (GET/POST) and process JSON responses. * **Passion for Technology:** Curiosity to learn new BI and automation tools (e.g., Metabase, Looker, Zapier, or Make). **You’ll Thrive If You:** * Are highly **analytical** and detail-oriented. * Have a **problem-solving mindset**: when something is manual, your first instinct is to consider how to automate it. * Can translate business needs (from the CS team) into technical requirements. * Possess strong communication skills to explain complex data simply. **Nice-to-Have (Not Required):** * Prior experience with BI tools (Power BI, Tableau, or Metabase). * Basic understanding of SaaS metrics (Churn, LTV, CAC). * Intermediate English proficiency.