Job Summary: An administrative support professional dedicated to user service routines, document organization, and team support within an institutional setting. Key Highlights: 1. User support and document organization 2. Administrative support and care for the work environment 3. Actions aligned with institutional policies and values **External Selection Process exclusively for Persons with Disabilities** **Position: Administrative Agent for APS Santa Marcelina** **Selection Process Objectives** * Recruitment of professionals with disabilities aligned with the job requirements and competency profile. **Selection Process Information** * Any prior employment relationship with the Santa Marcelina Institution must be disclosed by the candidate during the selection process. Participation will be evaluated based on the former employee’s professional history. * Only candidates with a medical examination report certifying fitness for the position will be admitted. * During and after the selection process, candidates are expected to maintain attitudes consistent with the Institution’s values, ethical principles, coexistence standards, and position requirements. * Candidates will be called based on the alignment of their competency profile with the available position. * Approved candidates will remain on a Reserve List for 12 (twelve) months starting from the date of publication of the results. They will have two opportunities for vacancy review; refusal in both instances will result in removal from the Reserve List. **Job Details** * Benefits: Transportation allowance and meal allowance. * Workload: 150 hours per month. * Salary and other conditions will be communicated to candidates invited to participate in the selection process. **Main Responsibilities** * Fulfill the employment contract, complying with institutional policies, guidelines, and protocols; * Maintain a professional image consistent with the Institution’s identity, mission, vision, and values, while adopting a confident attitude and healthy habits to ensure balance and well-being; * Coordinate work processes with area leadership for decision-making discussions and action alignment; * Provide service to users, offering appropriate support and guidance; * Restock documents in clinics, ensuring availability and organization of required materials; * Organize physical and/or digital documents, keeping them up to date; * Receive and forward protocols and documents; * Handle telephone inquiries, providing information, recording messages, and forwarding requests; * Assist in document archiving and control; * Develop and update spreadsheets for administrative information tracking and monitoring; * Perform administrative support services for clerks, administrative assistants, and/or other professionals in the area, as coordinated with leadership; * Safeguard institutional assets, infrastructure, equipment, materials, and the work environment; * Address additional work process demands, in accordance with institutional policies, protocols, manuals, regulations, and statutes. **Requirements for Participation in this Selection Process** * Certificate of Completion of Elementary Education. * Prior experience in customer service and administrative routines is desirable. * Candidates must not have participated in any selection processes within the last 6 months. **Evaluation Stages: all stages are eliminatory and ranking-based** * Curriculum analysis. * Behavioral interview. Candidates will be contacted via email or phone to schedule the Group Interview. Minimum Educational Requirement: Elementary Education (1st level) * Transportation Allowance * Meal Allowance