IT Technical Support Assistant

Description

Job Summary: IT technical support professional to handle service requests, diagnose and repair hardware/software, and manage the network. Key Highlights: 1. IT technical support experience 2. Knowledge of operating systems and Office Suite 3. Ability to critically and efficiently solve problems Description: * Prior experience in IT technical support. * Knowledge of operating systems (Windows, macOS) and Office Suite. * Ability to critically and efficiently solve problems. * Excellent verbal and interpersonal communication skills to interact with users at all levels. * Analytical and proactive profile. * Respond to and resolve user technical support requests via email and in person. * Diagnose, repair, and maintain hardware and software components. * Install, configure, and update operating systems, software, and hardware. * Manage and provide support for the company's network and connectivity. * Perform backups and maintain data security. * Create and maintain technical documentation and knowledge base. 2512100202181911475