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Job Summary: Proactive professional to provide technical support, classifying, registering, and resolving incidents, as well as configuring and maintaining software. Key Highlights: 1. Incident and service request handling and support. 2. Software configuration and maintenance. 3. User guidance and registration in ITSM tool. Description: * Knowledge of: * Windows; * Microsoft Office Suite; * Active Directory; * Hardware and software; * Information Security; * Computer Networks; * Basic Information Security concepts; * Customer Service. Preferred Qualifications: * Technical or undergraduate degree in Information Technology (IT); * ITIL certification; * Working Hours: Monday to Friday, from 08:00 to 17:00; * Work Model: 100% On-site; * Work Location: Araxá, Minas Gerais - MG. NOTE: Hey! Even if you don’t meet all the job requirements, we still encourage you to apply — we’ll carefully review your profile considering all your qualifications. What We’re Looking For: * A proactive professional with agility in addressing requests and a strong commitment to customer satisfaction. Your Daily Responsibilities: * Receive, classify, register, process, resolve, and, when necessary, escalate incidents/calls and service requests to another support level; * Register incidents/requests in the ITSM tool to ensure proper routing to the correct team; * Guide users on current processes, policies, and procedures; * Inform incident/request submitters about status updates, providing clarifications, guidance, and information; * Perform software configuration and maintenance. 2512100202181911727
