Retention Operator

Description

Job Summary: Professional responsible for contacting customers, retaining students, and negotiating debts, with a focus on ethics and respect. Key Highlights: 1. Experience in telemarketing customer service and strong communication skills 2. Ability to work in a team 3. A nationally recognized company providing high-quality education **About the company:** With over two decades of experience in the education sector, IESDE is a national reference in producing high-quality educational content. We develop teaching systems composed of books and videos, qualified and adapted to the Brazilian context. Guided by excellence and applying intelligence to the challenges presented by the education sector, IESDE contributes to knowledge transfer and the training of competent professionals. The company’s production focuses on preparing and formatting books, videos, and computer-based platforms, always in an integrated and complementary manner. **Responsibilities:** * Contacting customers; * Retaining students; * Negotiating debts; * Updating information; * Providing payment guidance; * Resolving issues; * Monitoring agreements; * Maintaining ethics and respect. **Requirements:** * Completed high school education; * Prior experience in telemarketing customer service; * Strong verbal and written communication skills, and active listening ability; * Ability to work in a team. **We offer:** * Unimed health insurance plan without co-payment, effective after the probationary period. * Nutritional counseling program. * Life insurance. * 50% tuition scholarship for undergraduate or postgraduate (distance learning) programs at partner institutions. * Meal allowance of BRL 37.00 per day. * Monthly performance bonus. * 100% in-person work. * Monday to Friday, **from 08:00 to 14:20\.** Job type: Full-time, CLT permanent position Salary: BRL 1\.439,00 per month Benefits: * Medical assistance * Education assistance * Life insurance * Meal allowance * Transportation allowance Work location: In-person