**Prerequisites:** * High school diploma completed * Knowledge of Office suite * Excel skills * Good communication, proactive and organized * Experience in customer service * Must reside in Araçariguama **Responsibilities:** Safety and Compliance Management: Ensure the physical integrity of all employees and partners, complying with safety standards, DDS (Daily Safety Dialogue), and accident prevention policies. **Operational Support:** Support the team in resolving operational issues with drivers, ensuring continuity and efficiency of logistics operations. **Communication and Contingency Management:** Direct involvement in contingency situations, such as delays, operational failures, and verifications, maintaining effective communication with involved departments. **Interface with Operational Areas:** Maintain continuous communication with teams, such as the routing team, to ensure smoothness and accuracy of logistics operations. **Compliance with Operational Policies:** Monitor and ensure strict adherence to all operational rules and policies, guaranteeing compliance and efficiency of logistics processes. **Continuous Improvement:** Propose and implement continuous improvement initiatives, seeking daily innovations and optimizations in distribution center operations, focusing on enhancing service excellence and improving user experience. **KPI Analysis:** Monitor and track key operational indicators, providing strategic insights for decision-making and supporting performance management of operations. Job Type: Permanent CLT Compensation: Up to R$2\.300,00 per month Benefits: * Medical assistance * Food basket * Partnerships and commercial discounts * Meal allowance * Food voucher * Transportation voucher Experience: * Logistics (Mandatory)