Senior Benefits Support Analyst

Description

If you are a proactive, organized individual who enjoys working with administrative process analysis and optimization, we have an opportunity for you! If you identify with this position and want to join a motivated and continuously evolving team, apply now! **Responsibilities and duties** **The challenges you will face:** * Provide **clarifications** regarding coverage, amounts, policies, limits, and deadlines (via tickets, chatbot, and/or email); * **Process** in the insurers’ portals beneficiary enrollments, removals, and/or changes to health and dental plans; * Assist former employees with plan extension, continuation, and portability procedures; * **Analyze and resolve** inconsistencies identified during payroll reconciliation (both on the insurer’s side and the client’s payroll system); * Analyze and manage employee transfers and related movements, adhering to the client’s benefits policy; * Guide and direct insurers regarding **pre-approval of reimbursements** and **reimbursement deadlines**; * Collaborate with clients on potential **payment failures** for invoices and the resulting **suspension of services**, as reported by the insurer and/or other channels; * **Monitor payment**, invoice settlement, and **service reactivation** (when applicable); * **Track and settle** invoices via the insurer’s portal, as well as submit tickets to the technical team responsible for bill payments; * Request **due date extensions**, where invoices were issued within the agreed timeframe; * **Verify and submit** updated monthly headcounts to life insurance providers for billing processing; * **Send checklists of documents** required by insurers to process medical-hospital reimbursement or group life insurance benefit payouts; * **Notify** clients and/or **follow up on** document-related **pending items** identified or requested by insurers during reimbursement and movement processes; * **Guide** on procedures for **funeral assistance** and **travel assistance**; * Respond to requests received via email within a maximum of **48 business hours** from receipt; * **Record** all **interactions** and movements performed in the Acrisure Web operational module; **Requirements and qualifications** **It would be important that you possess:** * Proficiency in the Microsoft Office suite (**intermediate Excel — mandatory**); * Familiarity with benefits operational routines (Health, Dental, and Life Insurance); * Experience processing movements on health and dental insurers’ websites; * Knowledge of ANS regulations; * Familiarity with TOTVS payroll system (a plus); * Undergraduate studies in related fields. **Additional information** **Benefits** * Medical Assistance; * Dental Assistance; * Meal Voucher or Food Voucher; * Transportation Voucher; * Life Insurance; * Profit and Results Sharing; **In addition to these benefits, we offer:** * An excellent work environment — light, welcoming, and dynamic; * Birthday day off; * Pharmacy card; * Benefits Club (diverse partnerships offering exclusive discounts); * SESC partnership; * Discount on our products (insurance); * Movie ticket discount; * Total Pass (Gym Partnership); * Auster — Emotional balance enhancement; **Working hours: On-site from 9:00 AM to 6:00 PM (hybrid option available after probation period)** **Work location: Buritis neighborhood — Belo Horizonte / MG** We are a global fintech that **connects people and technology to deliver customized solutions** in insurance, reinsurance, benefits, cybersecurity, and other areas. In Brazil, our story began with the acquisition of It’sSeg Company. Today, we are stronger than ever, combining **intelligence, data, and close relationships** to deliver sustainable results. **Our way of working:** We rank among the leading insurance brokers and consulting firms in the country, driven by **curiosity, strategy, and collaboration**. We believe the best outcomes emerge from teamwork and a constant pursuit of innovation. Here, you’ll find opportunities to **grow, learn, and transform**. We value your background and experiences, and we believe an **inclusive and welcoming environment** creates value for our business. If all this resonates with you, join our story!