Self-Checkout Supervisor

Description

Job Summary: The Self-Checkout Supervisor ensures the security and smooth operation of self-service kiosks, prevents fraud, and assists customers to deliver an agile and satisfying shopping experience. Key Highlights: 1. Ensure security and proper operation of self-service kiosks 2. Prevent losses and assist customers 3. Perform basic maintenance and organize kiosks #### **About the Role:** * Serve as a Self-Checkout Supervisor, ensuring security and proper operation of self-service kiosks in supermarkets or commercial establishments. Monitor correct equipment usage to prevent fraud and assist customers during the purchasing process. Contribute to an agile, secure, and satisfying shopping experience for consumers. #### **Main Responsibilities:** * **Monitoring:** Supervise self-checkout stations to ensure customers correctly follow scanning and payment procedures for products. * **Customer Assistance:** Assist customers in operating the kiosks, answer questions, resolve technical issues, and provide support during the payment process. * **Loss Prevention:** Identify suspicious behaviors to prevent theft and ensure all items are properly scanned and paid for, including weight verification when necessary. * **Basic Maintenance:** Conduct routine checks and minor maintenance on self-checkout machines, such as replenishing receipt paper and adjusting the scale when adding bags. * **Incident Reporting:** Record and report security incidents or machine malfunctions to supervisors or the responsible technical team. * **Operational Routines:** Ensure the workstation functions properly throughout the entire shift. * **Organization and Cleaning:** Keep self-checkout stations clean and organized. * **Compliance with Standards:** Adhere to and enforce company policies and procedures, ensuring service quality, timeliness, and reliability. * **Payment Information and Guidance:** Inform customers about accepted payment methods (credit/debit cards and PIX) and guide them regarding the limit of 20 items allowed per self-checkout station. * **Self-Checkout Opening and Closing:** Initiate operations at the start of the shift and, at shift end, close operations by retrieving subtotals and resetting terminals for financial reconciliation. * **Bagging Control:** Supervise and guide customer bagging activities, ensuring tasks are performed correctly. * **Queue Assistance:** Help manage queues to ensure appropriate customer flow. #### **Requirements:** * Completed high school education. * Strong communication skills and customer service ability. * Observational acuity and attention to detail. * Prior experience in supervision, security, or customer service. * Basic knowledge of electronic equipment or self-service systems operation. * Ability to handle conflict situations calmly and professionally. #### **Benefits:** * Health insurance; * Dental insurance; * Attendance bonus or food basket; * Performance-based incentives; * Discounts with distance learning institutions, pharmacies, and other partners; * Shopping discounts; * Transportation allowance; * On-site snacks. #### **Work Schedule and Hours:** * Rotating schedule: 6 days on, 1 day off