Junior Success Analyst

Description

Job Summary: Analyst responsible for monitoring and managing surgery data, process queues, conversion rates, and call center performance to support operational team distribution and achieve sector results. Key Highlights: 1. Analyze and manage surgery and process data. 2. Support the distribution of operational teams. 3. Focus on sector performance indicators. * Analyze, monitor, and manage the surgery database, process queue, execution lead time, surgery conversion rate, and telephone service performance using dashboards, reports, and available systems. Provide information and data to support, guide, and assist in the distribution of CRMO operational teams and tasks, with the ultimate objective of achieving sector performance indicators. * Bachelor's degree in Administration or equivalent practical experience; knowledge of customer service processes; proficiency in Microsoft Office. Employment Type: Full-time, Permanent CLT Salary: R$1.781,23 - R$3.000,00 per month Benefits: * Medical insurance * Dental insurance * Food allowance * Meal voucher * Transportation allowance Work Location: On-site