CRM ASSISTANT - FIAT POUSO ALEGRE

Description

Job Summary: The professional will handle telephone and digital customer service, schedule services, confirm customer data, and contact customers for sales and after-sales activities. Key Highlights: 1. Customer telephone and digital support 2. Service scheduling and recall campaigns 3. Workshop schedule planning and customer contact The professional will provide telephone and digital customer service, following the dealership's scripts and ensuring prompt and courteous responses. Responsibilities include scheduling and recording service appointments—including recall campaigns and technical updates—as well as confirming customer registration data and vehicle information. The professional must contact sales and after-sales customers within defined deadlines, plan the workshop schedule according to workshop capacity, conduct satisfaction surveys (SMD), generate reports (RAC), and complete training on the manufacturer's portal. Minimum Education: High School Diploma (Secondary Education) * MEAL VOUCHER * SHUTTLE SERVICE * DAY OFF * STUDY GRANT * LIFE INSURANCE * DENTAL PLAN * MEDICAL PLAN