CRM ASSISTANT - FIAT POUSO ALEGRE

Description

Job Summary: Professional responsible for telephone and digital customer support, scheduling services, confirming customer data, and contacting sales/post-sales customers. Key Highlights: 1. Telephone and digital customer support 2. Service scheduling and registration 3. Appointment planning and reporting The professional will handle telephone and digital customer support, following the dealership's scripts and ensuring prompt and courteous responses. Responsibilities include scheduling and recording service appointments—including recall campaigns and technical updates—as well as verifying customer registration data and vehicle information. The professional must contact sales and post-sales customers within defined deadlines, plan the workshop schedule according to capacity, administer satisfaction surveys (SMD), generate reports (RAC), and complete training on the manufacturer's portal. Minimum Education: High School Diploma (Secondary Education) * FOOD ALLOWANCE * SHUTTLE SERVICE * DAY OFF * STUDY GRANT * LIFE INSURANCE * DENTAL PLAN * MEDICAL PLAN