Job Summary: We are looking for a technical professional to perform installation, maintenance, and repairs on FTTH and FTTA network technology, ensuring the quality and continuity of high-speed internet services. Key Highlights: 1. Technical support and assistance for FTTH and FTTA networks 2. Focus on connectivity solutions and customer service 3. Preventive and corrective maintenance of telecommunications systems We are Alloha Fibra, Brazil’s largest independent fiber-optic group. A connected and united team, passionate about technology and transformation, bringing high-speed internet to every corner of the country. We believe in the power of digital inclusion and a better future. That’s why we seek talents like you—people who dream big and want to make a difference! **Responsibilities and Duties** To build this team with us, the candidate will face the following challenges: * Perform installation and repair services for FTTH and FTTA network technology for residential and business customers; * Carry out corrective and preventive maintenance on installed services, resolving issues and ensuring service continuity; * Repair/correct service failures, whether due to slowness, Wi\-Fi issues, no connection, intermittency, Drop reinstallation, etc.; * Remove cables and equipment from canceled customers, freeing capacity for new customers; * Assess access feasibility for the commercial team; * Activate new customers; * Relocate equipment within the same residence (room-to-room change); * Relocate equipment to a different address upon customer request; * Perform upgrades—replacing or adding equipment when the customer changes their plan; * Install internal and external cabling and connections; * Test cables and optical fibers; * Configure telecommunications systems and, if necessary, escalate to the technical support team; * Diagnose and resolve network issues; * Provide courteous and efficient customer service, clarifying doubts and advising on proper service usage; * Document and maintain records of network configurations; * Perform other duties related to the position, as directed by management. **Requirements and Qualifications** Professional Profile We Are Seeking: * Availability to work on a 6x1 schedule (working Saturdays, Sundays, and holidays according to roster); * Valid/regularized Brazilian driver’s license (Category B); * Completed high school education; * NR 10 and NR 35 certifications preferred; * Willingness to travel. **Additional Benefits** * Health insurance * Dental insurance * Meal allowance * Life insurance * Transportation allowance * Giga Inclusão \- PCD dependent assistance * Total Pass * Birthday day off * Extended maternity leave (180 days) and paternity leave (20 days) * Psicologia Viva (if enrolled in Amil health plan) * E-learning platform (Intranet courses) * Tour House: 5% to 12% discounts on airline tickets, hotel bookings, and car rentals. * Movida: 10% discount applied to daily rental rates Samsung Partnership Portal * With the purpose of **connecting people, ideas, and businesses while promoting digital and social inclusion in Brazil**, Alloha Fibra is today the largest independent fiber-optic group in the country. This is possible thanks to our team of 5,000 professionals committed to **quality and excellence** in everything they do—always focused on delivering the best products, services, and customer experience. **We value diversity**, reflected in our employees and customers across all regional and social dimensions—since we operate in 864 cities across 22 Brazilian states, with a fiber-optic network exceeding 140,000 kilometers and 1.6 million subscribers. Here, you’ll find one unified team, operating **interconnected**, focused on **always doing the right thing**. Honesty, integrity, transparency, and ethics define our culture—the Alloha Way—which transforms our environment into a collaborative, people-centered, and business-sustainability-oriented space. For more information, visit https://alloha.com/