TECHNICAL ASSISTANCE ASSISTANT

Description

Job Summary: A professional to conduct technical site visits, identify non-conformities, support service providers, and ensure courteous customer service. Key Highlights: 1. Opportunity for growth and innovation in a dynamic environment 2. Focus on customer satisfaction and building long-term partnerships 3. End-to-end support from first contact through key handover It is our pleasure to introduce **AP Ponto** to you! We are a company committed to **simplifying the dream of homeownership**, offering high-quality developments and personalized service to our customers. More than just making sales, we believe in accompanying each individual throughout their journey, providing comprehensive support from first contact through key handover. We value **innovation**, **excellent customer service**, and believe every team member makes a difference in achieving our mission. At AP Ponto, we operate with transparency and focus on everyone’s satisfaction—seeking not only solutions but also lasting partnerships. We are constantly seeking talented individuals passionate about helping others and who share our values. Here, you’ll have the opportunity to grow, innovate, and become part of a team that values quality of life and well-being—for both our customers and our employees. If you seek a dynamic, welcoming, and challenging environment, **AP Ponto** may be the ideal place for you. We look forward to learning more about you and how, together, we can build a successful career path! Sincerely, HR Team — AP Ponto **Main Responsibilities** * Conduct technical site visits to verify customer assistance requests. * Support identification of non-conformities and record incidents in internal systems. * Assist in monitoring service providers during maintenance and repair activities. * Ensure proper use of PPE, materials, and tools. * Complete service reports and checklists according to company standards. * Ensure courteous, empathetic, and respectful customer service during all interactions. * Support corrective and preventive actions related to delivered property quality. * Issue purchase orders and invoices Working Hours: Monday–Thursday 08:00–18:00; Friday 08:00–17:00 **Requirements** * **Education:** Completed or ongoing Civil Engineering degree, or Technical Diploma in Building Construction * **Experience:** No prior experience required; however, experience in building maintenance, construction projects, or technical customer service is preferred. * **Desired Knowledge:** Basic knowledge of electrical, plumbing, and painting systems. Ability to read architectural drawings and technical manuals. * Personal vehicle for transportation * Availability to travel between construction sites.