Job Summary: We are seeking committed and agile professionals to provide courteous and secure customer service, ensuring excellence and brand loyalty. Key Highlights: 1. Focus on excellence in customer service and service quality 2. Opportunity for continuous growth and development 3. Work environment that values teamwork and proactivity **About the company:** The Galo Gas Station Network comprises 41 units and operates solidly in the market, focusing on excellence in customer service, service quality, and continuous team development. **About the position** At Galo Gas Station, we believe customer service transforms the customer experience. We seek committed, agile professionals with strong communication skills to join our operational team. If you enjoy working with people, have energy to collaborate effectively, and seek growth opportunities, grow with us. **Job Mission** To deliver courteous, agile, and secure service, offering products and services ethically and credibly, thereby ensuring customer trust and loyalty to the Galo Gas Station brand. **Main Responsibilities** * Greet customers and direct vehicles to the correct fuel pump * Refuel vehicles according to customer requests, confirming fuel type and amount prior to refueling * Correctly operate the Smart PDV system during service interactions * Verify order slips and received payments * Offer additional products and services to customers * Maintain the forecourt clean, organized, and safe * Record license plates of vehicles purchasing items at the convenience store * Perform daily tally counts per shift * Restock merchandise and maintain organized displays * Properly use PPE (Personal Protective Equipment) and protective cream * Follow opening and closing checklists for the forecourt * Comply with safety regulations and operational procedures * Support integration and training of new employees * Maintain professional and courteous conduct throughout all customer interactions **Responsibilities** * Meet service, safety, and quality targets * Safeguard the company's image and credibility with customers * Maintain ethical, respectful, and professional conduct with customers and colleagues * Ensure accurate completion of order slips and operational processes * Properly use PPE and comply with safety standards * Attend mandatory training programs, including NR20 and Benzene training * Identify potential risks and immediately report them to leadership * Focus on organization, cleanliness, and accident prevention Requirements: * Completed elementary education * Strong communication skills and ease in customer service * Availability to work rotating shifts, weekends, and holidays * Ability to work effectively in a team * Agility and capacity to resolve day-to-day operational issues Benefits * Transportation Allowance or Fuel Assistance in the amount of R$ 196.00\. * Meal Allowance of R$ 400.00 per month worked. * Medical Assistance via Conexa Telemedicine (free), including: + 1 monthly consultation with a nutritionist + 1 monthly consultation with a specialist + 2 monthly consultations with a psychologist + Unlimited emergency consultations (benefit also valid for dependents). * GoGood: Wellness Program offering access to gyms at significant discounts, free health services, and comprehensive insurance coverage for employees and dependents. * Sesc Membership Card: discounts on cultural and sports events, affordable accommodations, courses, gyms, and health services. * Training and development programs for our employees * Life Insurance. * Maternity Kit.
João Silva
Indeed · HR
João Silva
Indeed · HR
