Job Summary: Opportunity for a Customer Service Assistant focused on supporting the public at the counter or corporate (PJ) portfolios, performing welcoming, guidance, and identifying business opportunities. Key Highlights: 1. In-person and digital service for members and non-members 2. Identification of business opportunities and referral to managers 3. Support in using products, services, and technologies **Responsibilities and Duties** **We have two Customer Service Assistant positions: one responsible for in-person public service at the counter, and another for supporting corporate (PJ) portfolios.** * Provide first contact to members and non\-members both in person and digitally, welcoming them and directing them to the channel that ensures the best experience; * Identify business opportunities during interactions and refer them to Business Managers or appropriate channels, contributing to membership growth and branch performance; * Record all interactions in the Cooperative’s systems, ensuring traceability and continuity of service—including by other branch staff when necessary; * Support members in using available products, services, and technologies, promoting autonomy and conscious use of the Cooperative’s solutions; * Encourage use of self-service channels and digital solutions, guiding members toward a faster, safer, and more efficient experience; * Perform standard cash handling operations, including monitoring electronic terminal balances; * Prevent and identify potential fraud and money laundering activities, ensuring compliance with internal and regulatory requirements; * Deliver a positive experience for members and visitors, facilitating interaction with digital solutions and guaranteeing excellence in service and operational execution. **Requirements and Qualifications** * Completed or currently pursuing a bachelor’s degree in fields related to the role; * Responsibility and reliability; * Business-oriented mindset; * Engagement with team and organizational goals; * Residency in Itajaí/SC or neighboring cities; * Preference for CPA, C\-Pro R, or C\-Pro Ida ANBIMA certification https://www.anbima.com.br/. **Additional Information** **Nice to meet you—we are Sicredi.** Our journey began over 120 years ago as Brazil’s first cooperative financial institution. Today, we continue growing and transforming daily alongside **more than 50,000 employees**. They make us the **Best Place to Work**, once again ranking first according to Great Place To Work Brasil (GPTW). Together with **over 9 million members** across all Brazilian states, we believe in the power of cooperation to **build a more prosperous society and generate positive impact in people’s lives.** A purpose that unites and inspires us—driving local and sustainable development, education, and financial inclusion. We continue seeking talents who wish to help build a better world—and we want you on board. **\#JoinSicredi!**
João Silva
Indeed · HR
João Silva
Indeed · HR
