Process Coordinator

Description

Job Summary: We are seeking a Process Coordinator to ensure standardization, efficiency, and smooth cross-departmental operations through process mapping, documentation, and continuous improvement. Key Highlights: 1. Official Mercado Livre partners. 2. A values-based culture in a welcoming and relaxed environment. 3. Focus on development and collaboration. We are an innovative solution that connects and optimizes sponsored listings across marketplaces, integrating marketing, technology, and highly qualified professionals. This expertise has made us official Mercado Livre partners. At Conecta, we cultivate a values-based culture within a welcoming and relaxed environment that enhances collaboration and development. Ready to become a Conecter? Now is the time! We are looking for a **Process Coordinator**, eager to grow and contribute to ensuring end-to-end visibility of Conecta Ads’ processes—guaranteeing standardization, efficiency, quality, and seamless interdepartmental flow through mapping, documentation, and continuous improvement. **Key Responsibilities:** * **Map processes:** Identify, map, and analyze existing end-to-end processes by conducting interviews with leaders and teams to uncover gaps, risks, bottlenecks, waste, and opportunities for operational improvement, delivering a precise technical diagnosis of departmental operations. * **Redesign and standardize processes:** Model new workflows (to\-be) using BPM and Lean tools, proposing solutions for simplification, risk mitigation, standardization, and efficiency gains—ensuring consistent, best-practice-aligned processes. * **Document processes:** Create, update, and organize all process documentation—including procedures and instructions—maintaining governance, clarity, accessibility, and compliance with corporate guidelines. * **Automate processes and support technological initiatives:** Assess automation opportunities, model automation-ready processes, support technology implementations, and ensure appropriate system integrations to enhance operational efficiency. * **Develop and monitor performance indicators:** Define, track, and analyze KPIs; process and validate data; develop executive dashboards and reports to measure productivity, quality, risks, and process compliance. * **Support leaders in structuring departments:** Partner with leadership to provide diagnostics and recommendations for organizing processes, guiding decisions, and ensuring clarity on priorities, risks, and departmental operations. * **Lead continuous improvement projects:** Lead process improvement initiatives; structure and monitor action plans; apply problem analysis and resolution methodologies; and ensure delivery of tangible, measurable business outcomes. * **Operate cross-functionally across departments:** Ensure operational integration among teams—aligning handoffs, eliminating rework, and guaranteeing flow fluidity and coherence across interconnected teams. * **Train and support teams:** Plan and deliver training sessions; guide employees on new processes; support adaptation to systems and platforms; and ensure understanding and adherence to implemented changes. * **Maintain process governance and ongoing review:** Establish routine review cycles; update workflows as the business evolves; monitor compliance; and ensure processes remain current and aligned with organizational strategy. **Behavioral Competencies** * **Systems thinking:** Ability to see the big picture, understand cross-departmental impacts, and anticipate secondary effects of changes. * **Data orientation:** Makes evidence-, metric-, and analysis-driven decisions—avoiding assumptions. Clear and objective communication: Explains complex processes simply, logically, and accessibly to diverse audiences. * **Analytical ability:** Evaluates scenarios, identifies problems, and structures solutions with logic, rigor, and clarity. Critical thinking and attention to detail: Identifies risks, weaknesses, and inconsistencies in processes while maintaining technical rigor. * **Organization and discipline:** Maintains documentation, workflows, information, and routines with precision, consistency, and sound governance. * **Proactivity and autonomy:** Anticipates needs, proposes improvements, and executes tasks independently. **Technical Competencies** * **Solid experience** in process mapping, redesign, standardization, documentation, and improvement within organizational environments. * **Completed bachelor’s degree** in Business Administration, Engineering, Information Systems, Process Management, or related fields. * **Proficiency in process analysis and modeling methodologies**, including BPM, BPMN, and continuous improvement tools (Lean, Kaizen, PDCA, etc.). * **Strong knowledge** of process governance, documentation best practices, version control, and standardization. **Preferred Qualifications** * **Postgraduate degree**, MBA, or specialization in BPM/Process Management, Continuous Improvement, Quality, or Operational Excellence. * **Certifications or supplementary courses** in process mapping, analysis, and optimization.