Customer Support Technician

Description

Job Summary: You will be the key player ensuring our shopping center’s operations never stop, guaranteeing the best connectivity experience for store tenants and customers. Key Highlights: 1. Network Connectivity and Infrastructure Management 2. Wi-Fi Optimization and Direct Technical Support to Store Tenants 3. Dynamic Work Environment in Itajaí You will be the key\-player in ensuring our shopping center’s operations never stop! Your mission is to ensure store tenants and customers enjoy the best possible connectivity experience, working directly on the technological front line of one of Itajaí’s most dynamic environments. **Your Day-to-Day Responsibilities:** * **Connectivity Management:** Configuration and installation of network equipment (routers, switches, modems, and ONUs). * **Cutting-Edge Infrastructure:** Implementation and maintenance of structured cabling and fiber-optic networks. * **Wi\-Fi Optimization:** Diagnosis and tuning of wireless networks to ensure maximum coverage and speed. * **Consultative Support:** Direct technical support to store tenants, resolving incidents promptly with a focus on satisfaction. **What We’re Looking For:** * Technical proficiency in network configuration and infrastructure. * Practical knowledge of fiber-optic splicing or connectorization (a plus). * A solution-oriented, communicative profile with a passion for interacting with people. **Work Schedule:** 6X1 rotating shift (Monday to Friday, 10:00 AM–6:30 PM; Saturday, 10:00 AM–5:30 PM) at the Itajaí/SC city center. **What Benefits Do Our Employees Receive?** * Transportation allowance * Meal allowance of R$26.30 per workday * Monthly performance bonus based on monthly targets, up to R$200.00 * Dental plan (no payroll deduction) * Health insurance (with co-payment) * Life insurance * Career development plan Employment Type: Full-time, Permanent CLT Contract Compensation: Starting from R$2\.188,00 per month Benefits: * Medical assistance * Dental assistance * Life insurance * Meal allowance * Transportation allowance Selection Question(s): * What is your salary expectation? Work Location: On-site