**VP B2C** **Southern Regional Directorate** **Work Location:** Blumenau An open, transparent workplace that inspires trust and self-development. With this environment in mind, the B2C division strives to deeply understand our customers’ needs and transform them into a unique value proposition. Delighting and retaining customers is what drives us every day! If you love technology, thrive in a dynamic environment, and enjoy teamwork, then Vivo stores are the place for you! Here, we take genuine pleasure in serving customers and presenting all Vivo connectivity services—enabling people to make the most of life through a delightful experience. **Responsibilities and Duties** **TO EXCEL IN THIS ROLE, YOU WILL:** * **Reception and Delight \-** Greet customers warmly, understand their needs, and offer personalized solutions that delight and foster loyalty. * **Consultative and Digital Sales \-** Negotiate with excellence, present Vivo services and benefits, encourage use of the Meu Vivo app, and perform proactive telemarketing. * **Organization and Efficiency \-** Adhere to schedules, assist at reception, and responsibly follow ANATEL regulations and internal processes. * **Support and Knowledge \-** Provide basic technological support and stay updated on market trends and competitors. * **Development and Participation \-** Participate in training programs and actively contribute energy to campaigns and projects. * **Operational Management \-** Manage cash handling and execute document management with meticulous attention to detail. **Requirements and Qualifications** **WHAT YOU NEED TO MAKE IT HAPPEN:** * Completed high school education — the foundation to begin your journey with us. * Commitment to quality and ethics — here, excellence and integrity go hand in hand. * Passion for people! If you enjoy working with and for others, this is your place. * Passion for delighting and retaining customers — turning every interaction into a memorable experience. * Drive to make things happen — energy and attitude to achieve outstanding results. * Resilience — because challenges are part of the path to success. * Being tuned-in and connected — staying up-to-date on trends and technologies. * Curiosity and discipline to keep learning — continuous evolution is our motto. * Experience in customer service is a valuable differentiator that can set you apart! **Additional Information** **At Vivo, we care for those who make everything happen: you!** * Customize your own benefits package: meal voucher, food voucher, gym membership, pharmacy, health insurance, dental plan, and more! * Brand-new smartphone + unlimited plan with Brazil’s fastest 5G! * Top-tier discounts on Vivo services (TV, internet, apps, etc.). * Annual bonus to recognize your efforts. * Private pension plan to secure your future. * Support for parents (daycare, school, or babysitter). * Freedom to be yourself. Here, style is free! \#VemdeVocê * Birthday leave — a day off * Ready to change the world? We have an outstanding volunteer program. * Discounts on courses, universities, and certifications. * Grow with us — in Brazil or abroad! \#VivoMinhaCarreira * Take care of yourself with \#VivoBemEstar: nutritionist, psychologist, telemedicine, and more! * Diversity is our essence. Everyone is welcome here! We are part of Telefônica Group, Brazil’s telecommunications leader. Our purpose is to **Digitalize to Connect** people, businesses, and society — building a more connected nation and transforming the lives of Brazilians. We aim to expand our customers’ autonomy, personalization, and real-time choices, putting them in control of their digital lives — securely, reliably, and with the quality only Vivo delivers. To make this possible, we lead a digital transformation process and are revolutionizing our company from within. We’ve implemented agile methodologies across the organization, seeking to connect with the most innovative and collaborative ways of working. We foster a diverse and inclusive environment that stimulates creativity, drives innovation, and increases engagement. We believe that **diversity** — in people, experiences, cultures, behaviors, skills, and attitudes — is a key differentiator reflecting the society we live in. We maintain a robust internal program built on five pillars: Gender, LGBTI+, Race, Persons with Disabilities (PcD), and Age 50+ — ensuring a more inclusive culture and a more diverse, representative workplace. We are a **technology** company inspired by diversity and **innovation**, offering space for everyone, supporting differences, and embracing inclusion. Currently, we **connect approximately 357.5 million internet, mobile and fixed-line telephony, and pay-TV access points**. As a reference in 4G mobile telephony and ultra-fast fixed broadband, we offer the market’s largest HD-channel pay-TV service and numerous online applications. We believe the path to delivering the best customer experience begins with an excellent employee experience. **\#VemPraVivo**