Description: * Basic knowledge of local area network (LAN) configuration and maintenance; * Ability to diagnose and resolve issues related to operating systems and software; * Ability to interact professionally with end users; * Capability to record and document call details for future reference; * Efficient resolution of technical support calls; * Diagnosis and resolution of issues related to operating systems and software; * Configuration and maintenance of Windows operating systems on workstations; * Updating and applying fixes and patches; * Collaboration in creating and updating user manuals; * Participation in training sessions to stay current with technologies and best practices. 2512070202191716548