Job Summary: Responsible for executing, administering, and maintaining IT infrastructure to ensure high availability, security, and performance of corporate environments. Key Highlights: 1. IT infrastructure operations with a focus on stability and quality 2. Continuous monitoring and problem resolution in complex environments 3. Interaction with global teams and technology vendors About the Position Responsible for executing, administering, and maintaining Information Technology infrastructure, ensuring high availability, integrity, security, and performance of server, network, database, and corporate system environments. The professional will be responsible for continuous monitoring, troubleshooting, preventive maintenance, and implementation of improvements, ensuring continuity of IT services and efficient support to business areas within an integrated corporate environment aligned with global teams. Relationships and Interfaces * Internal customers: All business areas, end users, regional departments, and global corporate teams (Germany and USA). * External customers: Technology vendors, infrastructure service providers, and specialized support providers. Key Responsibilities * Monitor, administer, and perform preventive and corrective maintenance on server, database, network, and corporate system environments. * Respond to, log, prioritize, and resolve infrastructure-related technical tickets via Helpdesk tools, considering impact and urgency. * Execute and validate backup and restore routines, ensuring data integrity, information security, and risk mitigation. * Support access management, network configurations, storage, and virtualization environments. * Analyze incidents, identify root causes, and propose corrective actions and continuous improvements. * Support audit processes, patch application, updates, and fixes in compliance with global corporate policies. * Interact with IT service vendors, tracking tickets, technical solutions, and support contracts. * Document technical procedures, incidents, and solutions to ensure standardization and knowledge retention. * Collaborate on technology projects, ensuring adherence to technical requirements, deadlines, and established standards. * Performance Indicators (KPIs) * System and server availability (Uptime) – % availability of critical environments. * MTTR (Mean Time to Resolve) – average time to resolve incidents. * MTTA (Mean Time to Acknowledge) – time until first ticket response. * Tickets resolved within SLA – % of responses completed on time. * Recurring incidents – number of repeated issues. * Backup and restore success rate – % of routines completed successfully with full integrity. * On-time patch and update deployment – adherence to defined schedule. * Participation in IT projects – deliveries completed per schedule. * User satisfaction (CSAT) – satisfaction index for support interactions. * Updated documentation – compliance of technical records and procedures. Technical Requirements and Education * Bachelor’s degree in Computer Science, Computer Engineering, Information Systems, or related fields. Technical Knowledge * Windows and Linux server administration. * Networking: TCP/IP, DNS, DHCP, VPN, Firewall. * Virtualization environments (VMware, Hyper-V). * Databases (Oracle, SQL Server). * Backup and restore tools (e.g., HP Data Protector, Veeam, Commvault). * ITIL best practices (certification preferred). * **Advanced English required for interaction with global teams.** Experience * Experience in IT infrastructure, including support, administration, and monitoring of complex environments in medium- or large-sized enterprises. Behavioral Competencies * Results-oriented * Teamwork and collaboration * Focus on internal customers * Analytical ability and problem-solving skills * Organization and planning * Clear and concise communication * Agility and sense of urgency * Flexibility and adaptability Position Overview This position is ideal for infrastructure professionals who go beyond basic support, possessing a systemic vision, operational accountability, and a focus on stability, quality, and continuous improvement of IT environments. * ON-SITE POSITION IN GUARULHOS, Monday to Friday * CLT employment contract + benefits