Operational Supervisor

Description

Job Summary: Professional to participate in the quality committee, conduct technical training, analyze reading route reports, and handle customer complaints. Key Highlights: 1. Participate in the quality committee 2. Conduct technical training 3. Analyze reports and propose improvements **SALARY R$ 2\.875,73** **WORK HOURS:** MONDAY TO FRIDAY, 8 AM TO 5 PM WITH A ONE-HOUR LUNCH BREAK; SATURDAYS UNTIL 12 PM. **BENEFITS:** MEAL ALLOWANCE, LIFE INSURANCE, HEALTH PLAN, DENTAL PLAN. **RESPONSIBILITIES:** PARTICIPATE IN THE QUALITY COMMITTEE BY COMPILING INFORMATION FROM YOUR AREA AND PRESENTING PROCESS IMPROVEMENT SUGGESTIONS TO THE COMMITTEE; CONDUCT PERIODIC TECHNICAL TRAINING FOR READERS AND SUPERVISORS: METER READING EQUIPMENT TRAINING AND BILL DELIVERY, SERVICE ORDER EXECUTION TRAINING AIMED AT ENSURING SERVICE QUALITY; SYSTEMATICALLY ANALYZE THE READING ROUTE EFFECTIVENESS REPORT, VERIFYING COMPLETED AND INCOMPLETE READINGS, AND REPORTING AND PROPOSING PROCESS IMPROVEMENTS; HANDLE VARIOUS CUSTOMER COMPLAINTS REGARDING SERVICES PROVIDED BY YOUR TEAM, INCLUDING METER READING EQUIPMENT AND BILL DELIVERY, AS WELL AS MONITORING THE RECEIPT OF READING FILES; ENSURE YOUR TEAM MEETS THE TARGETS ESTABLISHED BY THE CONTRACTING PARTY. **REQUIREMENTS:** TECHNICAL COURSE IN ELECTROTECHNICS; A DEGREE IN BUSINESS ADMINISTRATION OR PRODUCTION ENGINEERING CURRENTLY IN PROGRESS IS PREFERRED; BASIC LEVEL OFFICE SUITE SKILLS; BASIC KNOWLEDGE OF ELECTRICITY; BASIC KNOWLEDGE OF: QUALITY AND ENVIRONMENT, OCCUPATIONAL HEALTH AND SAFETY. **INTERESTED CANDIDATES SHOULD SEND RESUMES TO:** RH05@INTERLIGRH.COM.BR WHATS: (48\) 9153 7395 Minimum Education Level: Bachelor's Degree