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Job Summary: Support Customer Success routines by assisting in tracking customer journey stages, collecting feedback, and organizing information—with an emphasis on customer experience. Key Highlights: 1. Opportunity to engage with diverse challenges and learn quickly 2. Constant encouragement to innovate within the company 3. Focus on collaboration, resilience, and positive interpersonal relationships **About Evoluservices:** We are the leading fintech for payment solutions in the Healthcare sector—and we continue growing every year! Our work environment is highly welcoming for early-career professionals and experienced individuals seeking to make a difference, as they will have the opportunity to tackle diverse challenges, learn rapidly, and receive constant encouragement to innovate within the company. **Responsibilities and Duties** **What You’ll Work On:** Support Customer Success routines by assisting in recording customer journey stages, collecting feedback, and organizing basic information. Work with control tools, support monitoring of basic customer experience metrics, and maintain clear communication with customers—always focused on delivering a positive experience. **Requirements and Qualifications** **What You Need:** Completed or ongoing undergraduate degree; Experience in Customer Service; Ongoing or completed undergraduate degree; Collaboration, resilience, ownership mindset, attentiveness (active listening), strong communication skills, negotiation ability, organization, and positive interpersonal relationships. **Additional Information** What We Offer: **We Care For You** **SulAmérica Health Insurance:** No cost for the primary holder, with the option to include dependents at only a percentage of the total premium. **Dental Insurance:** To keep your smile healthy. **Life Insurance:** For your security and peace of mind. **Meal/food allowance via FLASH card (R$ 40.00 per day):** To ensure you eat well every day. **Extended Parental Leave:** **Paternity Leave:** 30 days to enjoy those first moments with your little one. **Maternity Leave:** 6 months fully dedicated to your baby. **Transportation Allowance:** We cover your daily commute to and from work. **We Support Your Physical and Emotional Well-being** **TotalPass:** Access to gyms and physical activities across Brazil, offering multiple modalities to support your physical and mental well-being. **We Invest in Your Development** Partnerships with educational institutions offering discounts on undergraduate and postgraduate courses. **Financial Support** **Partnership with Creditas:** Benefits to improve your financial health and payroll-deducted loans with reduced interest rates. **Celebrate Your Special Day** **Birthday Day Off:** Because you deserve a day to enjoy life your way! **Our Environment** At Evoluservices, we put our employees first—creating welcoming and inspiring spaces: **Game Room:** Ping-pong, foosball, and video games to unwind. **Rest Room:** Comfortable bean bags and sofas to relax. **Decompression Area:** Hammocks, sofas, and a cozy atmosphere for coffee whenever you like. Standard business hours **Salary Range:** R$ 3.100,00 to R$ 3.200,00 Interested? Join Evoluservices! **Evoluservices** is a payment solutions company specialized in **serving** specific industry segments that require more **comprehensive** **solutions** and superior service. Since 2003, we have developed card- and check-based payment solutions through customized services aimed at improving our customers’ financial health and productivity. The company adheres to strict security standards for the card industry and holds the PCI DSS (Payment Card Industry Security Standard) certification, reinforcing our commitment to reliability in transactions, products, and services.
