Job Summary: The Zelo Group seeks a professional to perform administrative tasks, support family members’ attendance, and manage documentation, contributing with care and empathy. Key Highlights: 1. Support family members’ attendance and handle required documentation. 2. Conduct professional telephone, in-person, and email communication. 3. Control, organize, and update departmental files and documents. WE WANT YOU ON OUR TEAM! We are proud to say that we are a team of over 4,000 employees working synergistically across more than 150 cities, and that we are the driving force behind the Zelo Group’s growth and evolution. To fulfill our mission, we need people who take genuine pleasure in serving, inspiring, and transforming. Here, our mission is to inspire care at all times—meaning we respect and promote diversity and inclusion across all positions. JOIN THE ZELO GROUP! Please note that all our positions are open to persons with disabilities (PwD). YOUR RESPONSIBILITIES: * Collect various data by consulting documents, transcripts, and files to obtain information necessary for performing administrative routines within your area of responsibility. * Support family members’ attendance by receiving and verifying required documentation for service execution. * Deliver high-quality telephone, in-person, and email communication, focusing on company-related guidance and information, as well as professional and empathetic customer reception. * Monitor arrangements for funeral services and burials to ensure adherence to planning schedules. * Assist in updating controls, spreadsheets, reports, files, and other tools relevant to customer service activities. * Provide information to external parties related to your responsibilities, or refer them to other departments when necessary. * Control, organize, and update files, classifying documents to ensure systematic control; additionally, receive, verify, and distribute documents and correspondence. * Maintain departmental document organization by storing them in an orderly and logical manner to facilitate access. * Assist in preparing, issuing, and reviewing data reports, as well as support the development and updating of spreadsheets and electronic documents, according to departmental needs, immediate supervisor’s requests, and established routines. * Enter data into computerized systems, following departmental needs, routines, and established standards and procedures. Minimum Education: High School Diploma * Transportation allowance * Internal benefits network * Meal allowance * Medical Assistance * Funeral Assistance