Technical Support - Development

Description

Job Summary: Internship in Technical Support with a focus on Infrastructure and DevOps for candidates seeking to develop a broad understanding of systems, infrastructure, and customer support, with an emphasis on professional development. Key Highlights: 1. Continuous mentoring and exposure to modern technologies 2. Opportunity to participate in projects with national impact 3. Close mentorship and encouragement for continuous learning **Internship in Technical Support (with focus on Infrastructure and DevOps)** At Azapfy, we believe technology goes far beyond problem-solving: it exists to simplify people's lives. We are looking for an intern eager to launch their technology career in Technical Support, developing a comprehensive understanding of systems, infrastructure, customer support, and internal processes. More than technical experience, we seek someone curious, proactive, and eager to learn. Our goal is to train professionals capable of comprehending the full operation of a platform, progressively evolving into areas such as Infrastructure, DevOps, automation, and solution development. Here, you will receive continuous mentoring, work with modern technologies, and have the opportunity to contribute to projects that directly impact thousands of users. **Responsibilities and Duties** * Provide technical support to platform users, identifying, reproducing, and assisting in resolving issues. * Conduct initial incident analysis, recording information clearly and systematically. * Assist in configuring, monitoring, and maintaining internal environments and services. * Support the team in investigating issues related to infrastructure, integrations, and applications. * Perform functional testing and validate fixes before deployment to customers. * Document procedures, solutions, and best practices. * Collaborate with Development, Product, and Support teams to identify system improvements. * Participate in building internal automations and tools to improve process efficiency. * Continuously learn about infrastructure, DevOps, databases, APIs, and application architecture. **Requirements and Qualifications** * Currently enrolled in an undergraduate program in Software Engineering, Computer Science, Information Systems, Computer Engineering, or related fields, from the **4th semester onward** * **Or currently completing or having completed a technical course in Information Technology,** Systems Development, Computer Networks, or related fields. * Strong written and verbal communication skills. * Ability to quickly learn new technologies. * Investigative mindset and interest in problem-solving. * Organizational skills and attention to detail. * Responsibility, commitment, and desire for professional growth. * Interest in building a career in Infrastructure, DevOps, Development, or Software Engineering. **Preferred Qualifications** * Basic knowledge of Linux. * Familiarity with Git. * Fundamental understanding of computer networks. * Basic knowledge of REST APIs and HTTP requests. * Experience with Docker or virtualization. * Familiarity with SQL or NoSQL databases. * Basic programming knowledge in any language (PHP, JavaScript, TypeScript, Python, or similar). * Prior experience in customer service or technical support. * Participation in personal, academic, or open-source projects. **What We Offer** * A welcoming and collaborative environment that encourages continuous learning. * Close mentorship and support for technical and professional development. * Daily exposure to production-grade technologies. * Opportunity to learn about infrastructure, DevOps, automation, and software development. * Involvement in real-world projects with national impact in the logistics sector. * Freedom to suggest improvements and contribute new ideas. * Potential for full-time employment and a defined career path. * Competitive internship stipend. * Transportation allowance. * Life insurance.