**Position:** Support Analyst **Location:** Rio do Sul (SC) – Downtown **Salary:** (Base salary) + meal allowance **Employment type:** CLT **Work modality:** On-site At Digiliza, we believe support is not just about solving problems—it’s about ensuring every client feels secure, supported, and confident using our platform. We are a technology company that develops innovative solutions for accounting offices, helping simplify processes, increase productivity, and transform daily accounting routines. As a **Support Analyst**, your mission will be to understand our users’ needs, provide precise guidance, resolve technical questions and issues, and ensure their experience with Digiliza is always effortless, efficient, and exceptional. This is a key role in enabling our clients’ success—and you will be a fundamental part of delivering it. **On a day-to-day basis, you will:** * Assist users with the Digiliza platform and resolve operational questions. * Log requests and resolve low-complexity issues. * Interact with customers via phone, email, WhatsApp, and chat. * Contribute to creating and updating support materials (articles, videos, playbooks). * Adjust models and templates used on the platform. * Support internal team processes and collaborate with other departments. * Monitor customer success to ensure a positive experience using Digiliza. **What we consider important for this role:** * Reside in **Rio do Sul or the Alto Vale region (SC)** * Comfort with technology and eagerness to continuously learn. * Strong communication skills and ability to interact effectively with customers. * Resilience and ability to handle objections. * Organization, time management, and teamwork. * Comfort supporting customers across multiple channels **(phone, email, WhatsApp, chat)**. * Basic knowledge of Microsoft Office Suite. **Preferred qualifications:** * Prior experience in **customer service** or technical support * Experience at **SaaS or technology companies** * Familiarity with the **accounting industry** **What we offer so you can focus on what matters most: you.** * Meal allowance of **R$ 28 per day** (CAJU card) * Transportation allowance * **Health insurance (Unimed)** * **Dental insurance (UniOdonto)** * **Life insurance** * **Flexible working hours and hour bank** * A relaxed work environment, **clear goals, recognition, and real growth opportunities** Our selection process works as follows: **Step 1**: Resume screening **Step 2**: Interview with the recruiter **Step 3**: Interview with the hiring manager **Step 4**: Job offer *If you’ve read this far,* ***and you identify with this role*** *and possess what we’re looking for,* ***please submit your resume***. We’d love to meet you. ; ) Job type: Full-time CLT Compensation: R$1,518.00 – R$2,000.00 per month Benefits: * Health insurance * Dental insurance * Partnerships and commercial discounts * Life insurance * Meal allowance * Transportation allowance