Job Summary: We are seeking a Network Quality Assistant to identify incidents and trends in FTTH network performance data and prepare reports. Key Highlights: 1. Identify incidents and trends in FTTH network performance data. 2. Collaborate in preparing reports to present findings to management. 3. Propose improvements to routines and processes in the network quality area. We are looking for a **Network Quality Assistant** to identify incidents and trends in FTTH network performance data and contribute to report preparation for presenting these findings to management. If you are an attentive professional who delights customers and possesses a strong sense of ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Prepare reports, forms, or spreadsheets as requested; * Propose improvements to area routines and processes; * Populate area KPIs; * Actively participate in organizational meetings and commitments when requested; * Provide support to colleagues on matters related to the area; * Analyze and propose improvements to operational routines, aiming to optimize departmental operations; * Use individual and collective safety equipment when required; * Perform other duties related to the position, according to area needs and leadership direction; * Initiate preventive and corrective service tickets for the FTTH network; * Collaborate with the team in defining relevant KPIs for the network, aligned with the company’s strategic objectives; * Identify patterns and trends in FTTH network performance data and contribute to report preparation for presenting these findings to management; * Suggest improvements to the FTTH network infrastructure based on quality indicator analysis, aiming to increase service efficiency and reliability; * Support the creation of dashboards and control panels to monitor quality indicators in real time, facilitating data visualization and analysis; * Contribute to developing contingency plans for emergency situations, aiming to improve operational and customer service team processes; * Maintain clear and detailed communication regarding network or infrastructure issues, facilitating efficient technical problem resolution; * Keep documentation updated on monitoring and indicator analysis processes, ensuring information traceability and transparency. **Requirements and Qualifications** * Completed high school education; * Basic knowledge of chart analysis and proper equipment operation; * Proficiency in computers and productivity tools such as Spreadsheets and Text Documents; * Basic knowledge of Network Tools; * Understanding of fundamental principles of network monitoring systems; * Basic experience in computer networking. **Preferred Qualifications:** * Experience with the Linux operating system; * Understanding of fundamental principles of network monitoring systems; * Proficiency in Google tools – Sheets, Drive, Docs, Email, Forms, etc. **Additional Information** * Work culture that respects and values people; * Internal events covering diverse topics; * Collaborative environment that values personal and professional development; * Horizontal and vertical work environment — you are the protagonist of your career!; * Meals (Headquarters via cafeteria; Branches via iFood); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * Daycare Assistance; * PCD Dependent Assistance; * Payroll-Deductible Loan (after 6 months); * Discounts of up to 50% on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Discounts of up to 60% at Higher Education Institutions. We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed internet (broadband) market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in the city of Pereiro, in the interior of Ceará state. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity from rural areas to state capitals**, actively contributing to Brazil’s digital transformation.