Technical Support and Infrastructure Analyst

Description

Job Summary: We are seeking a Level 1 Technical Support Analyst to assist clients with daily IT operations, primarily working remotely with occasional Level 2 support. Key Highlights: 1. Remote support ticket handling at Level 1 2. Hardware and network problem diagnosis and resolution 3. Support for Microsoft 365 and printer configuration We are looking for a **Level 1 Technical Support Analyst** to join our team and support our clients in their daily **Information Technology** operations. The role is **primarily remote**, with **occasional support for Level 2 requests**. Main Responsibilities * Handling **remote support tickets (Level 1\)**, with occasional support at **Level 2**; * Diagnosing and resolving issues related to **hardware** (desktops, laptops, and peripherals); * Identifying and resolving **network incidents** (connectivity, IP, DNS, gateway); * Performing basic configuration of **routers and networking equipment**; * Providing client support for: * **Microsoft 365** (emails, accounts, permissions); * **Printer installation and configuration**; * **Digital certificates**; * Assembling, organizing, and performing basic maintenance on **IT equipment**; * Conducting periodic **physical preventive maintenance** (cleaning, organizing, and inspecting equipment). Desired Profile * Prior experience in **Level 1 technical support**, with basic knowledge of **Level 2**; * Strong communication skills and user-friendly service approach; * An **organized, responsible, and process-oriented** profile; * Ability to perform both **remote and on-site support**; * Proactivity in addressing technical and operational tasks; * Interest in **professional growth and technical advancement** in the IT field. Employment Type: Full-time CLT Compensation: R$2\.600,00 per month Benefits: * Meal allowance * Transportation allowance Work Location: On-site