Description
Job Summary:
Providing IT technical support and infrastructure services to ensure continuous operation of systems, equipment, networks, and servers.
Key Highlights:
1. End-user technical support (on-site and remote)
2. Hardware, software, and network problem diagnosis and resolution
3. Basic server administration knowledge (Windows and/or Linux)
**Description**
Role in the field of **IT technical support and infrastructure**, focused on maintaining the continuous operation of systems, equipment, networks, and servers.
**Main Responsibilities**
* End-user technical support (on-site and remote)
* Hardware, software, and network problem diagnosis and resolution
* Server monitoring and basic maintenance
* Configuration of computers, systems, and access permissions
* Support for information security practices
* Organization and tracking of service tickets
**Requirements**
* Experience in technical support (help desk / service desk)
* Networking knowledge (TCP/IP, Wi\-Fi)
* Basic server administration knowledge (Windows and/or Linux)
* Strong communication and organizational skills
**Preferred Qualifications**
* Experience with cloud platforms or databases
* Familiarity with ticketing tools
* Experience with remote access solutions
Salary: Negotiable
Benefits: On-site meal allowance.
Residence in Americana, Santa Bárbara d'Oeste, or Nova Odessa.
Employment Type: Full-time CLT
Work Location: On-site