Infrastructure Support Analyst N1

Description

Job Summary: N1 Technical Support Analyst to assist clients with daily IT operations, with predominantly remote work and a focus on professional development. Key Highlights: 1. Predominantly remote work with occasional Level 2 support 2. Focus on diagnosing and resolving hardware and network issues 3. Opportunity for professional growth and technical advancement in the IT field We are seeking an **N1 Technical Support Analyst** to join our team and support our clients in their daily **Information Technology** operations. The role will be **predominantly remote**, with **occasional support for Level 2 requests**. Main Responsibilities * Handling **remote support tickets (Level 1\)**, with occasional support for **Level 2**; * Diagnosing and resolving **hardware** issues (desktops, laptops, and peripherals); * Identifying and resolving **network** incidents (connectivity, IP, DNS, gateway); * Performing basic configuration of **routers and networking equipment**; * Providing client support for: * **Microsoft 365** (emails, accounts, permissions); * **Printer installation and configuration**; * **Digital certificates**; * Assembling, organizing, and performing basic maintenance of **IT equipment**; * Conducting periodic **physical preventive maintenance** (cleaning, organizing, and inspecting equipment). Desired Profile * Prior experience in **N1 technical support**, with basic knowledge of **Level 2**; * Strong communication skills and ease in user support; * An **organized, responsible, and process-oriented** profile; * Ability to perform both **remote and on-site support**; * Proactivity in handling technical and operational tasks; * Interest in **professional growth and technical advancement** in the IT field. Employment Type: Full-time CLT Compensation: R$2\.400,00 \- R$2\.600,00 per month Benefits: * Meal allowance * Transportation allowance Selection Question(s): * How many years of experience do you have in this field? * Do you hold a Category B driver's license? If yes, do you drive frequently? Work Location: On-site