Job Summary: Call Center Agent focused on telephone customer service, sales, customer assistance, satisfaction surveys, and request resolution to ensure customer success. Key Highlights: 1. Telephone customer service and sales of products/services 2. Comprehensive customer assistance and support 3. Resolution of requests and promotion of agreements **Position**: Call Center Agent (CLT) **Salary**: R$1\.747,22 **Schedule**: Monday to Friday, 6:30 AM to 12:50 PM, and Saturdays, 6:40 AM to 1:00 PM Monday to Friday, 12:10 PM to 6:30 PM, and Saturdays, 6:40 AM to 1:00 PM **Main Responsibilities** * Answer customer calls; * Sell products and services; * Provide customer assistance; * Conduct satisfaction surveys; * Cancel or modify plans; * Promote agreements and provide information about services and products; * Keep customers informed about changes to services and products; * Forward customer requests to other responsible parties and departments within the company; * Record requests, support tickets, and suggestions; * Facilitate customer success with the contracted solution. **Requirements** * Completed high school education. * Prior experience in a similar role. **Benefits** * Food Basket Allowance: R$115.00; * Meal Allowance: R$115.81 (after 6 months of employment); * Birthday day off; * Monthly bonus of R$50.00 for medical exams (non-cumulative); * Pharmacy partnership; * Unimed health plan (discount on monthly premium); * SESC partnership. Payment: R$1\.747,22 per month Work Location: On-site
João Silva
Indeed · HR
João Silva
Indeed · HR
