Job Summary: Capgemini is seeking a Developer – Dynamics CRM to implement, enhance, and support the Customer Service module within a collaborative and inclusive environment. Key Highlights: 1. Implementation and support of the Customer Service module in Dynamics CRM 2. Inclusive, collaborative, and continuously evolving environment 3. Career development and access to learning platforms Barueri Associate Software Engineer Are you passionate about technology and innovation and eager to join an inclusive, collaborative, and continuously evolving environment? Then this opportunity is for you! At Capgemini, we value the balance between personal and professional life. Therefore, we offer flexible work models aligned with project needs. Our goal is to deliver the best experience for you—respecting your lifestyle and promoting well-being. We are looking for a **Developer – Dynamics CRM** to join our team. **Responsibilities** * Implement, enhance, and support the Customer Service module in Dynamics CRM; * Map and analyze customer service processes to propose improvements based on platform capabilities; * Configure and customize Dynamics functionalities (entities, workflows, dashboards, forms, business rules, etc.); * Integrate Dynamics with legacy systems when required; * Participate in meetings with business units, translating their needs into technically viable solutions; * Support functional testing, training, and documentation of delivered solutions. **Technical Requirements** * Proven experience with Microsoft Dynamics 365 CRM, especially in the Customer Service module; * Knowledge of data and process modeling related to customer service; * Experience with Power Platform (Power Automate, Power Apps) is a plus; * Familiarity with integration tools and API logic is desirable; * Strong communication skills and a customer-value delivery focus. * **Advanced/Fluent Spanish.** **Diversity, Inclusion, and Belonging** At Capgemini, you can be yourself. We value diversity in all its forms and foster an inclusive environment through committees such as: * Women@Capgemini – Female empowerment and gender equity. * Capgemini Black – Representation and appreciation of Black culture. * LGBTQIA+@Capgemini, Capgemini Accessibility, among others. Our commitment is ongoing: we are recognized by GPTW, Bloomberg Gender Equality Index, EDGE, and Ethisphere as one of the world’s most ethical and inclusive companies. Our job openings are open to everyone, regardless of color, ethnicity, religion, age, gender identity, sexual orientation, or disability. **Development and Benefits** Here, you are the protagonist of your career! We offer: * Structured career path and personalized learning tracks. * Corporate University, with access to Harvard, Coursera, Udemy, Pluralsight. * Official certifications with partners such as SAP, AWS, Microsoft, Salesforce. * Language courses with EF Education First (English, Spanish, French, German). **Comprehensive Well-being** * Medical and dental assistance. * Gympass and Equilibrium (physical and mental health). * Private pension and life insurance. * Family Care Program: extended maternity and paternity leave, fertility support, personalized health and well-being guidance. * Meal allowance, benefits club, and much more! Ref. code 389698-pt_BR Posted on 16 Jan 2026 Experience level Experienced professionals Contract type Permanent Location Barueri Business unit ABL AMERICAS Brand Capgemini Professional communities Software Engineering