Warranty Assistant

Description

Job Summary: A professional responsible for monitoring and handling warranty processes, tracking payments, and performing preliminary technical and procedural analyses. Key Highlights: 1. Monitoring and handling of warranty processes 2. Tracking warranty payments with the factory 3. Technical and procedural warranty analysis * Monitor the report of open Service Orders, updating justifications in Sismônaco; * Monitor delivery of warranty replacement parts shipments; * Monitor and correct physical vs. fiscal discrepancies in warranty replacement parts shipments; * Monitor freight reimbursement requests for parts sent to the factory; * Track warranty process payments with the factory (CR); * Monitor reversals and deadlines for reconsideration; * Handle warranty matters via the factory’s portal. * Archive processes for future audits; * Submit service orders to the Warranty Center through the system; * Perform preliminary technical and procedural eligibility analysis for warranties, ensuring processes are ready for submission to the Warranty Center; * Request parts required for repairs covered under warranty; * Monitor and respond to feedback from the Warranty Center. Requirements: Education: Completed High School Required Knowledge: Proficiency in Microsoft Office Suite, intermediate Excel skills, and basic knowledge of mechanics and dealership processes. Desirable: VW Warranty Manual, familiarity with procedures, Apollo system, warranty knowledge, electronic parts catalog, and standard labor time table. Working Hours: Monday to Friday (business hours). Employment Type: Full-time CLT Benefits: * Medical assistance * Dental assistance * Life insurance * Meal allowance * Transportation allowance