Get closer! We are a team passionate about technology that is transforming the way people connect, delivering a perfect blend of humans and robots. We do not discriminate based on gender, ethnicity, socioeconomic status, religion, or sexual orientation: none of these factors matter for any challenge you choose to embrace with us. To us, your talent is what matters most! :) **\#vemserSNX** **Responsibilities and Duties** * Build and maintain long-term relationships with clients, offering recommendations for optimal platform usage. * Monitor platform usage and propose strategies to increase engagement. * Design and execute initiatives to expand tool adoption in alignment with the client's business objectives. * Address strategic questions and support client growth. * Track success metrics and suggest improvements. * Identify growth opportunities and refer them to the Sales team. * Negotiate contract renewals to improve retention. * Participate in alignment and project follow-up meetings. * Mediate conflicts between clients and internal departments. **Requirements and Qualifications** **Hard Skills** * Completed or ongoing degree in Communications, Marketing, Business Administration, Engineering, or related fields. * Intermediate proficiency in Microsoft Office Suite. * Knowledge of data interpretation and analysis. * Sales orientation. ***Bonus points:*** It would be highly beneficial if you have prior contact or experience in consulting, customer success, financial and credit institutions, call center software, and/or chatbots for customer service (SAC), sales, and collections operations. **Soft Skills** * Organization * Proactivity * Goal- and results-oriented mindset * Passion for technology * Ability to understand client needs * Assertive communication * Always putting the client first * Emotional intelligence * "Explainability" \- ability to explain concepts and ideas in a clear, didactic manner * Flexibility **Additional Information** Beyond an outstanding work environment, here you can also grow and thrive! Our benefits for you: * Comprehensive health insurance plan, because your health is our priority (Unimed \- co-payment); * Dental insurance plan [Uniodonto], so you can smile beautifully; * Life insurance, because safety matters; * Meal/food allowance [Caju Card], giving you freedom to choose where and how to eat; * Birthday day off [a full day off during your birth month]; * Homegrown rewards! We value your tenure with time off and cash bonuses; * QI Program [referrals that result in hires are rewarded]; * SNX Beach [voucher to enhance your beach stay]; * Partnership with Udemy [continuous professional development, so you never stop growing]; * Gympass [to exercise freely]; * Innovation-driven culture, empowering your creativity! Your next step could be our greatest discovery! At Smart NX, you have the opportunity to join a technology company striving for exponential growth in the Brazilian and Latin American markets. To achieve this, we developed the Suite to deliver true omnichannel capabilities! Voice, messaging, automation, and integrations — all in one place — enabling agile, integrated, and seamless experiences. We are over 100 people passionate about what we do, located in Juiz de Fora, São Paulo, and Porto Alegre. We serve the national market across sectors including Retail, Contact Centers, Services, Healthcare, Education, Cooperatives, Fintechs, Banks, and Government Entities.
João Silva
Indeed · HR
João Silva
Indeed · HR
