Apprentice - Research

Description

Job Summary: Responsible for conducting satisfaction surveys across multiple units and preparing customer feedback reports to optimize services. Key Highlights: 1. Conducting Customer Satisfaction Surveys 2. Drafting Emails with Customer Feedback 3. Monitoring and Tracking Feedback Emails Responsible for conducting satisfaction surveys across all Racine, Volkswagen/MAN, New Holland, and Impacto units; **Responsibilities and Duties** * Conducting Customer Satisfaction Surveys; * Drafting emails reporting customer criticisms, suggestions, complaints, and compliments, then forwarding them to all relevant parties; * Tracking emails and marking them as resolved upon reply; **Requirements and Qualifications** * Youth aged 17 to 22 years; * Completed high school education or availability to pursue it during evening hours; * Proficiency in Microsoft Office Suite. **Marka Companies: 57 Years of History** --------------------------------------- Since 1968, we have built our legacy through dedication, commitment, and professionalism. Above all, we value the human element—nurturing relationships with our customers and employees, who are our greatest asset. Beyond market-leading products, we offer specialized technical assistance, delivering high-quality services and personalized support. These are our differentiators: an after-sales team committed to the satisfaction of our valued customers, combined with the dynamism and energy of our commercial team. **Leadership and Trust** ------------------------- Today, we hold leadership positions across all our business sectors. In total, we operate seven Volkswagen Trucks and Buses dealerships, eight Case IH dealerships, four New Holland dealerships, plus Impacto Implements and Machinery. **Join Our Team!**