Technical Support Analyst

Description

Job Summary: Technical Support Analyst to tackle complexity, transform problems into intuitive experiences, and focus on what truly matters to customers. Key Highlights: 1. Casual and relaxed environment with freedom of expression 2. Focus on continuous learning and challenges for growth 3. Independent and proactive work in solving complex problems **Technical Support Analyst** At Sigma Software Group, we combat complexity every day to improve people's lives. System support technicians handle complex issues and transform them into intuitive, accessible, and easy-to-operate experiences for all types of users. **We work to create a world where people are free to focus on what matters.** **You’ll fit well into our team if you:** * Have empathy and help your colleagues * Are skilled at delivering live training sessions and demonstrations to customers * Are punctual * Communicate clearly and effectively with colleagues from different business areas * Have patience and empathy toward customers and colleagues * Understand customer needs and/or the problems we need to solve, and translate them into simple, agile, and easy-to-use information * Work with little or no supervision * Learn quickly and adapt easily to changing situations and shifting priorities * Possess a “get-it-done” mindset * Enjoy being constantly challenged to learn and do more * Keep learning new things while continuously improving what we already do well. **If you have strong knowledge in any of the following areas, you’ll contribute even more to our team:** * Customer success * Neuro-linguistic programming (NLP) * Excellent communication skills and knowledge of Portuguese grammar rules * Prior experience in customer support * Objectivity and transparency * Familiarity with technology and management systems * Business management and financial workflows * Finance and concepts such as cash flow * Income Statement (DRE), chart of accounts, etc. We understand that customer service is, quite simply, working to ensure your customers are satisfied with your service or product. **We offer you:** * Casual work environment * Relaxed office space – our walls carry your voice; you may write or draw anything you like, and it’s also a relaxing space for you to unwind * Customized uniform * Competitive compensation package * Profit-sharing and commission * Health insurance and life insurance * Meal and food allowance on a single card * Gympass/Wellhub * Conexa Saúde Employment Type: Full-time, CLT (Consolidation of Labor Laws) permanent position Compensation: R$2.352,00 per month Benefits: * Medical assistance * Childcare allowance * Commercial partnerships and discounts * Profit-sharing program * Life insurance * Food allowance * Meal allowance * Transportation allowance Selection Question(s): * If you have prior experience in customer service, please describe your experiences here. Experience: * Problem resolution with customers (Mandatory) * Product demonstrations (Mandatory) * Public-facing service (Mandatory) * Management systems (Preferred) * System testing (Preferred)