QUALITY ANALYST

Description

Job Summary: A Quality Analyst passionate about customer service to build beautiful experiences, ensuring compliance and continuous process improvement at a major automotive industry company. Key Highlights: 1. Stay updated on manufacturer information and control processes 2. Map workflows, identify failures, and establish continuous improvement strategies 3. Monitor quality indicators and execute action plans Are you passionate about customer service? Would you like to work at a major company? Then join us in building beautiful experiences for our customers! Apply now for our Quality Analyst opportunity. We would love to meet you! **Responsibilities and Duties** * Stay updated on manufacturer information and control processes to ensure execution in compliance with brand standards; * Map activity workflows, identify failures, and establish strategies for problem resolution and continuous process improvement; * Monitor quality indicators daily, develop strategies to achieve targets, and execute action plans for identified non-conformities; * Conduct self-assessment checklists, submit monthly quality indicators to management, deliver training and refresher courses per manufacturer standards, and act as a substitute in departmental activities when required; * Perform other related tasks assigned by immediate management. **Requirements and Qualifications** * Currently pursuing or completed undergraduate degree in Business Administration, Quality Management, or related fields; * Experience in quality assurance with customer service focus; * Proficiency in Microsoft Office Suite; * Knowledge of quality methodologies, indicators, processes, and people management; * Automotive industry experience is considered a plus. **Additional Information** **Work Location: Belo Horizonte** **Benefits** * Transportation allowance; * Meal allowance; * Health insurance; * Dental insurance; * Life insurance (no employee deduction); * Diverse partnerships and agreements (universities, language schools, etc.); * “Welcome Baby” Program; * “I Recommend Roma” Program; * SESC partnership offering access to theaters, hotels, excursions, and other activities; * Discounts on products and services from Group companies We are one of Brazil’s largest companies operating in the automotive segment! With over 40 years of history, we seamlessly transition from “*uai*” to “*caraca*”, mastering acceleration across two- and four-wheeled vehicles in Minas Gerais and Rio de Janeiro states. We operate more than 40 units representing brands including Fiat, Ford, Yamaha, Citroën, Peugeot, Renault, Jeep, Toyota, Volkswagen, and RAM. Our large administrative headquarters serves as a benchmark for modernization. We continue innovating through business management that prioritizes customer satisfaction and employee appreciation. We invite you to explore our job opportunities. \#Vemserroma