Office Assistant

Description

Job Summary: Professional responsible for serving delinquent customers, providing administrative support, controlling documents and courier packages, and supporting management. Key Highlights: 1. Customer service and contract regularization for delinquent customers 2. Administrative support and document organization 3. Administrative demand support for management WE WANT YOU ON OUR TEAM! We are proud to say that we have a team of over 4,000 employees working synergistically across more than 150 cities, and that we are the driving force behind the Group’s development and evolution. To fulfill our mission, we seek people who take genuine pleasure in serving, who inspire and transform. Our mission here is to inspire care at all times—meaning we respect and promote diversity and inclusion across all positions. JOIN ZELO GROUP! Please note: All our job openings are open to persons with disabilities (PcD). YOUR RESPONSIBILITIES: * Serve delinquent customers by regularizing contracts, receiving and verifying payments, formalizing payment clearance, and reporting information through departmental tracking systems—ensuring accurate and reliable transmission of information and funds; * Support in-person, telephone, and/or email service to internal and external customers by providing information, identifying request nature, routing inquiries to responsible departments, and contributing to service excellence within the unit; * Manage dispatch and receipt of courier packages by registering document inflows and outflows, performing sorting, verification, and distribution—ensuring compliance with departmental procedures; * Assist in preparing reports, forms, and spreadsheets: collecting data; creating and updating control spreadsheets; drafting reports, memoranda, and other administrative documents; * Organize various departmental documents and files—classifying them according to predefined criteria and archiving them per departmental procedures—to ensure document preservation, control, and organization; * Support management in administrative demands by assisting in activity control and execution. REQUIREMENTS: * Completed high school education * Basic computer skills * Experience in customer service DESIRED: * Proficiency in Excel DOES THIS POSITION MATCH YOUR PROFILE? APPLY NOW AND JOIN THIS SUCCESSFUL TEAM! Minimum Education Level: High School (Secondary Education) Disclosed during interview