MES Technical Support

Description

Job Summary: SKA is seeking a professional to work as an MES Technical Support specialist, providing customer service, performing system testing, installing systems, and using SQL to optimize industrial technological solutions. Key Highlights: 1. Working in MES Technical Support with a focus on technological solutions 2. Providing customer service and conducting system testing 3. Developing skills in SQL and MES systems With over 36 years of history, SKA is **the leader in providing technological solutions for industry across Latin America**. Founded in Joinville (SC), our company has more than 600 employees located across 15 strategically distributed offices serving factories nationwide. On a daily basis, we deliver solutions that bring connectivity, innovation, agility, and numerous other benefits to over 5,000 active clients. To continue enhancing business and people’s success, we are looking for a technical team member to join us as **MES Technical Support**. **RESPONSIBILITIES AND DUTIES** * Provide in-person customer service; * Perform system testing to reproduce defects; * Carry out system installations; * Create documentation; * Execute basic SQL commands and procedures (SELECT and UPDATE); * Debug SQL functions and stored procedures. **REQUIREMENTS AND QUALIFICATIONS** * Currently pursuing a bachelor’s degree or technology degree in Systems Analysis and Development, Production Engineering, or related fields; * Familiarity with technology; * Experience in customer service; * Excellent oral and written communication skills. **PREFERRED QUALIFICATIONS** * Knowledge of OEE metrics; * Experience with MES systems; * Knowledge of SQL; * Experience on the factory floor; * Understanding of industrial processes. **ADDITIONAL INFORMATION** * Employment type: CLT (Consolidation of Labor Laws); * Working hours: Monday to Thursday, 8:00 AM to 6:00 PM; Fridays, 8:00 AM to 5:00 PM. * Work arrangement: On-site in **Paulista, PE.** **BENEFITS** * Sodexo Meal or Food Allowance: Considering employee needs, we offer two options tailored to your personal situation. * Transportation Allowance: For those requiring public transportation, we provide a transportation allowance. * Unimed Health Insurance (no co-payment) and MetLife Dental Insurance: We understand the importance of maintaining good health, so we offer comprehensive health and dental coverage for employees and their dependents; * Gympass: Through our partnership with this platform, we facilitate access to physical activities and gyms, along with many other advantages for you and your dependents; * Partnerships with educational institutions: Learning is strongly encouraged at SKA; therefore, we offer exclusive discounts at our partner universities; * Life Insurance: To support the well-being of our employees and their families, we provide life insurance for all employees; * Company Anniversary Voucher: Each year you complete with our team, you’ll receive a gift card to use however you prefer; * Guapeco: At SKA, wellness extends to the entire family—including pets with feathers, paws, or wings. We offer pet health plans to ensure greater care, protection, and quality of life for those who are also part of your story. Our teams consist of professionals from diverse areas, genders, races, ages, sexual orientations, religions, nationalities, and more. With our mission to connect people, processes, and technologies, we believe in developing every individual and count on you to drive digital transformation. **Will you join us in this mission?**