Administrative Analyst

Description

Job Summary: Professional responsible for managing maintenance tickets, ensuring prioritization, interaction with technical teams, report generation, and continuous improvement of service delivery processes. Key Highlights: 1. Manage maintenance tickets and prioritize requests 2. Interact with technical teams to resolve tickets 3. Prepare follow-up reports and propose improvements The company is seeking an Administrative Analyst in Campinas. Nova Campinas RH is a company specialized in talent recruitment and selection. It provides human resources consulting services to various organizations. **Responsibilities:** Receive, register, and track maintenance tickets. Prioritize requests according to SLA (Service Level Agreement) and criticality. Interact with technical teams for ticket assignment and resolution. Prepare follow-up reports, performance indicators, and metrics. Maintain the ticketing system updated with all relevant information. Propose improvements to demand management and service delivery processes. Previous experience as an Office Analyst, Administrative Assistant, Administrative Coordinator, or Operations Analyst may indicate alignment with some activities of this position. **Desired Qualifications:** **Education:** Completed bachelor's degree **Experience:** Relevant experience required **Compensation and Benefits:** * Salary: BRL 3,000.00 * Attendance Bonus * Health Insurance **Additional Information:** * Employment Type: Full-time, on-site * Schedule: Full-time * Working Hours: To be determined.