Help Desk Support Technician

Description

Job Summary: We are seeking a professional with a growth mindset to provide customer service, focusing on resolving requests and delivering multichannel support. Key Highlights: 1. Customer service focused on resolving requests 2. Multichannel support (chat, phone, and email) 3. Values adaptability and collaborative mindset **About the position:** We seek individuals with a growth mindset, valuing profiles that demonstrate adaptability, a collaborative spirit, and motivation driven by innovation and continuous learning. **Job Responsibilities:** Provide customer service focused on resolving requests, offering multichannel support (chat, phone, and email), ensuring service quality and responsiveness. This is an on-site opportunity. **Requirements:** Experience in customer service and support; Teamwork experience; Strong oral and written communication skills. **Benefits:** Meal allowance: BRL 800.00 Transportation voucher Unimed health plan (company subsidizes 30%) Daycare assistance TotalPass Birthday day off — celebrate as you wish! Shared life insurance Short Friday (reduced working hours on Fridays) Uniodonto dental plan (payroll deduction) Salary: BRL 2,500.00 per month Benefits: * Medical assistance * Dental assistance * Corporate agreements and commercial discounts * Life insurance * Meal voucher * Food voucher * Transportation voucher Selection Question(s): * Have you previously worked in customer service (support role)? Work Location: On-site