Junior Support Analyst

Description

Job Summary: The professional will handle internal technical project requests, monitor field activities, perform and oversee maintenance tasks, manage tickets, and analyze monitoring events. Key Highlights: 1. Technical support and assistance for projects and field activities 2. Monitoring and execution of maintenance and implementation tasks 3. Efficient ticket management and escalation with effective communication **Responsibilities and Duties** · Respond to internal technical project requests; · Monitor field activities and provide support to technicians; · Monitor and execute scheduled maintenance activities and implementation pipelines; · Initiate and execute tasks according to service workflows; · Manage, monitor, and escalate tickets, reporting to internal and external customers; · Analyze monitoring events (Zabbix); · Communicate with the technical team (escalation list) and third parties to resolve incidents. **Requirements and Qualifications:** * Bachelor's degree completed or in progress in Networking, IT Management, Systems Analysis and Development, or related fields; * Prior experience in projects and implementation of routers, firewalls, UTMs, and switches. * Ability to handle a high volume of requests and meet deadlines. * Desired knowledge of Networking: TCP/IP, IP, Routing and Switching Fundamentals, CISCO, MERAKI, Fortinet NSE4, and Mikrotik. **Preferred Qualifications:** * Certifications: CCNA (Cisco), MTCNA, and NSE4 (Fortinet) Compensation: R$2\.463,83 per month Benefits: * Medical insurance * Dental insurance * Fuel allowance * Meal allowance * Food voucher * Transportation voucher Work Location: On-site