Field Service Analyst

Description

Job Summary: Technical professional providing on-site and remote support, managing tickets, equipment, and operating systems, with a focus on SLA compliance. Key Highlights: 1. On-site and remote technical support within SLA. 2. Experience with remote access tools and ticket management systems. 3. Knowledge of operating systems, networks, Office 365, and hardware/software troubleshooting. **Technical Support Technician** **Opportunity Type:** Service Provision (PJ) **Work Model:** On-site Location: Indaiatuba – São Paulo/SP *Duration: Fixed-term* ***Start Date:*** *Immediate* ***Working Hours:*** *Monday to Friday, from 09:00 to 18:00 – 1-hour lunch break* *Responsibilities and Duties:* * Provide on-site and remote technical support within the client's established SLA; * Proficiency in remote access tools for technical support. E.g.: Remote Control, SCCM; * Perform equipment and software rollout and relocation, as well as ticket handling and closure using the client's ticketing tool, including queue management and SLA compliance; * Provide support for operating systems (W7, W8, W10, W11\), networks, Office 365 and earlier versions, and intermediate-level hardware and software troubleshooting; * Provide intermediate-level support for fixed and mobile telephony, and conduct asset inventory; * Perform crimping and identification of structured network cabling, and initial troubleshooting of network cabling; **Requirements:** Interpersonal and Communication Skills: * Completed undergraduate degree in technology or related fields; * Experience with remote access tools for technical support. E.g.: TeamViewer, VNC, Remote Control, SCCM, Automatos; * Experience in on-site support for network assets, crimping and identification of structured network cabling, installation of switches and routers, and knowledge of Microsoft Active Directory; * Experience acting as remote hands for the N3 network team; * Experience supporting Office 365 and earlier versions, hardware and software troubleshooting, and monitoring tickets with SLA compliance; * Basic experience supporting fixed and mobile telephony and conducting asset inventory; * Virtual Machine (VM) support Minimum Education Level: High School (Secondary Education)