Senior Customer Service Analyst

Description

Job Summary: The Senior Customer Service Analyst will be responsible for promoting active customer relationships, managing forecasts, scheduling deliveries, and ensuring post-sales satisfaction within an Agribusiness multinational. Key Highlights: 1. Promote active customer relationships and continuous improvement processes 2. Ensure receipt of forecasts and monitor volume performance 3. Ensure return and material replenishment processes If you act like an owner when facing challenges, adapt easily to new technologies, care about others, and deliver excellent work, we have a special place for you! We are an expanding Agribusiness multinational offering outstanding career opportunities. Your mission will be to manage the demand for the **Senior Customer Service Analyst**, including: * Promote active customer relationships through meetings, drive continuous improvement initiatives, and update information across departments to ensure customer satisfaction. Ensure efficient information exchange between customers and the commercial team, resolving all questions related to service and delivery processes. Handle all post-sales support; * Ensure receipt of customer forecasts, monitor monthly performance by analyzing forecast versus scheduled volumes, flag potential issues that may impact scheduling volumes, and update demand with the Planning department to ensure accurate results across departments; * Receive and release weekly customer delivery schedules to Planning, aligned with receiving capacity and loading multiples, ensuring accurate information for production planning; * Monitor delivery flow using available reports, resolve issues according to role responsibilities, identify alternative solutions to problems, and ensure delivery fulfillment per customer requests; * Register and track customer complaints via the SAC Portal to document incidents and enable Quality department analysis, ensuring timely feedback and resolution to customers; * Ensure return and material replenishment processes for customers through coordination with Quality, Sales Administration, and Logistics departments, fulfilling company commitments after SAC evaluation; * Ensure customer credit release through coordination with Finance, providing and updating registration data to guarantee order release for delivery scheduling. Requirements: **Requirements:** Bachelor’s degree in Business Administration, Logistics, or related fields; Experience in customer service; Intermediate Microsoft Office proficiency; Protheus or SAP system knowledge is desirable; Power BI knowledge; Intermediate English proficiency. Benefits * Unimed health insurance; * Dental insurance at no cost for the employee and monthly fee for dependents; * Meal card; * Food card; * Group life insurance provided by the company; * Union-based profit-sharing (PLR); * Transportation allowance; * Development programs; * Bonus program, per current policy; * Partnership with SESI; * TotalPass and Optum.