Junior Technical Support

Description

Job Summary: We are seeking a proactive and flexible professional to provide technical support to users, monitor servers and network equipment, and maintain IT infrastructure. Key Highlights: 1. Comprehensive technical support (phone, chat, email, in-person) 2. Monitoring and preventive maintenance of IT infrastructure 3. Active participation in the design and execution of IT projects We seek individuals who can help us fulfill our purpose of "**more health for more people**." If you are a proactive professional, adaptable to change, and committed to continuous improvement, **join us**! All our positions are open to persons with disabilities (PwD). **Responsibilities and Duties** * Provide technical support to users via phone, chat, email, in-person, or by escalating issues to the corporate IT department when necessary; * Maintain and monitor the operation of servers, network equipment, and communication links located at the branch office using an automated monitoring tool (Opmon) and daily visual inspections conducted on-site; * Act preventively and/or reactively upon detection of failures or interruptions in any IT service; * Perform preventive maintenance on IT infrastructure equipment and installations; * Provide users with IT services and resources supporting the company’s business processes through installation and/or configuration of IT systems and equipment, with prior authorization; * Obtain quotations for purchasing equipment and services by contacting suppliers; * Facilitate departmental management by maintaining existing internal controls and implementing new ones; * Monitor the quantity of reserve IT equipment by tracking control records and performing visual stock checks, considering the total number of active equipment ("in production"); * Participate in the design and execution of IT projects involving the branch office by carrying out project-related tasks. **Requirements and Qualifications** * Currently pursuing a bachelor’s degree in a technology-related field; * Knowledge of Windows and user application installation, configuration, and maintenance; * Basic knowledge of networks and servers; **Additional Information** **Benefits:** * PDS (Superior Performance Bonus); * Partnerships and Agreements (SESC, universities, restaurants, leisure, culture, etc.); * Educational/Development Platform and Development Programs; * Pregnancy Program; * Medical Assistance; * Dental Assistance; * Transportation Allowance or Parking; * Meal Voucher or Food Allowance; * Life Insurance; **Working Hours**: 1:00 PM to 10:00 PM **Work Modality: On-site** **Location**: Jaboatão dos Guararapes \- Prazeres We are the **GrupoSC**: the industrial extension, customer-oriented solutions focused on patients and consumers, formed by major brands such as SantaCruz, Panpharma, and Oncoprod. Recognized in the market, bringing reputation, history, and expertise built over 70 years. We offer a range of solutions that connect innovation to distribution through a logistics operation that picks over 4.8 million units and performs 80\.000 deliveries daily. All this is possible only through the dedication of our team—over 15,000 employees across Brazil—driven by our core pillars: **Credibility**, **Attitude**, and **Empathy**.