Network Operations Analyst

Description

### **A team that is part of the change** We embrace the power of change to create shared value and success for our clients, employees, shareholders, partners, and communities. We operate the world’s largest network of advanced technology centers and intelligent operations.### **We drive change in the market** Together across the globe, we work to make a world of difference. Accenture is a leading global professional services company delivering digital, cloud, and security solutions. By combining unparalleled experience and specialized skills across more than 40 industries, we deliver services in Strategy & Consulting, Technology, Operations, Industry X, and Accenture Song. When we work together, change becomes the most dynamic and powerful source of progress available to you. We are more than 738,000 people, present in over 120 countries, committed to driving innovation every day and transforming the world into a better place for people. We bring together innovation, new technological capabilities, and industry expertise to help clients innovate at scale, transform, and grow their businesses. Join us in a culture that encourages innovative ideas to flourish and make a meaningful impact on our clients’ businesses and our communities. Combine the best of technology and human creativity in large-scale IT and business transformation programs for global clients, leveraging cutting-edge technologies in cloud, security, data, AI, digital, enterprise platforms, and intelligent automation.**About the Role** ------------------ The **Network Operations Analyst** will manage incidents and operate network environments, contributing to service stability, quality, and continuous improvement. This role requires attention to detail, analytical capability, and proactive response to events and failures, following established processes and procedures.**Responsibilities** --------------------- * Manage **incident management** requests, ensuring service quality, continuity, and reliability. * Perform **troubleshooting**, fault resolution, and configuration management to maintain network stability. * Monitor **Quality of Service (QoS)** and **Quality of Experience (QoE)** metrics, proactively identifying anomalies. * Conduct **impact analyses** and respond to unplanned alarms and events per defined procedures. * Correlate alarms, log and track **incident tickets**, supporting agile and effective resolution. * Manage and monitor **SLAs (Service Level Agreements)** and **KPIs**, contributing to continuous improvement initiatives. * Collaborate with technical and operational teams to ensure alignment and efficiency in delivery. **What You Need** -------------------------- * Intermediate proficiency in **Infrastructure Monitoring**. * Basic knowledge of **Cisco Routing and Switching Operations**. * Completed or ongoing undergraduate degree in a relevant field (Technology, Telecommunications, Networking, or related disciplines). * Prior experience in network operations or incident management is considered a plus. * Analytical, organized profile with strong communication skills. **Differentiators (Bonus Points)** ------------------------------- * Basic knowledge of **IT Infrastructure Operations**. * Intermediate proficiency in **Network Performance Analysis**. * Basic knowledge of **Fault Management Techniques**. * Intermediate proficiency in **Telecommunications Systems**. * Basic knowledge of **Change Management Processes**. **Work Type / Employment Terms:** * CLT (Consolidation of Labor Laws); * Shift schedule: 7:00 AM to 4:00 PM. * Work model: Hybrid **At Accenture, we invest in our professionals’ development like no other organization** ------------------------------------------------------------------------------------------------------- Professionals with equal opportunities to grow. We encourage career progression based on merit, grounded in our core value: **Respect for the Individual**. We embrace diversity and live without distinction of gender, race, sexual orientation, religious belief, social status, or disability. We continuously invest in training aligned with market trends and collaborate with people who deliver real value to our clients from day one.**Benefits** -------------- * Health insurance – extendable to dependents * Dental insurance – extendable to dependents\* * Life insurance * Private pension plan * Meal allowance (value varies by region)\* * Commuter allowance / Parking allowance / Shuttle bus allowance (for on-site positions)\* * Gympass\* * Career development plan\* * Profit-sharing program (PPR) We seek profiles aligned with our company values, enthusiastic about working in a collaborative and dynamic environment, with excellence in delivery and innovation embedded in daily activities. We value all competencies regardless of race, age, gender, sexual orientation, creed, disability, or political conviction. The diversity of our people is what enables us to fulfill the promise of technology and human creativity. Learn about our **commitment** to Inclusion & Diversity.