Indeed
IT/Support Internship
Job Summary:
Internship in Support to assist across various technical support, diagnostics, maintenance, and IT infrastructure areas.
Key Highlights:
1. First-level technical support for internal users
2. Assistance in configuration and maintenance of LAN, WAN, and WLAN networks
3. Support for infrastructure and information security routines
**Job Description: Support Internship**
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**Responsibilities:**
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* Provide first-level technical support to internal users;
* Diagnose and resolve issues with computers, printers, and peripherals;
* Identify and correct faults in physical and logical networks, escalating to specialized support when necessary;
* Assist in configuration and maintenance of LAN, WAN, and WLAN networks;
* Perform installation and configuration of software and equipment, with logging in the control system;
* Receive and log technical support requests, prioritizing and documenting actions taken;
* Assist in controlling access to websites, emails, and other resources per internal guidelines;
* Support infrastructure and information security routines;
* Participate in continuous improvement and technological innovation initiatives within the area.
**Requirements and Qualifications:**
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* Completed technical course in Computer Science, Networking, or related fields, or currently pursuing a degree in Information Technology;
* Basic knowledge of operating systems (Windows/Linux), Microsoft Office suite, and computer maintenance;
* Fundamental understanding of networking and user support (technical support);
* Strong communication skills, organizational ability, and attention to detail;
* Proactivity, responsibility, and eagerness to continuously learn.
#### **Responsibilities**
* Internship stipend of R$1.000,00;
* Meals provided at the company;
* Transportation allowance.
#### **Work Schedule and Hours:**
Monday to Friday; 6 hours/day – schedule to be defined.

R. Caxangá Ágape, 4553 - Várzea, Recife - PE, 50740-060, Brazil
R$1,000/month