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This role covers various areas such as customer support, customer service (SAC), billing, cancellations, and retention, following company standards and policies.\n\n\nIf you are a thoughtful professional who delights customers and has a sense of ownership, Brisanet is the place for you!\n\n\nLet’s sail toward the future! **\\#JoinBrisanet**\n\n **What will your day-to-day look like?**\n\n* Embody the organizational identity of the Brisanet Group;\n* Prepare reports, forms, or spreadsheets upon request;\n* Update area performance indicators when necessary;\n* Actively participate in meetings and organizational commitments when requested;\n* Use individual and collective safety equipment when necessary;\n* Perform other related tasks according to department needs and leadership guidance;\n\n \n\n**CUSTOMER SERVICE (SAC)** \n\n* Handle customer service (SAC) inquiries with focus on resolving requests: billing issues and service complaints, address changes, account holder changes, registration data updates, financial guidance, plan changes, and service referrals, demonstrating empathy, active listening, and problem-solving;\n* Provide courteous, clear, and prompt phone and digital support to individual customers, corporate clients, public agencies, and field technicians;\n\n\n\\- Address inquiries, log requests, complaints, and provide general guidance;\\- Record all interactions in internal systems (CRM), ensuring accuracy, history, and traceability; \n\n* Meet performance indicators (KPIs), such as average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality;\n* Participate in training sessions, refresher courses, team meetings, and process updates;\n* Support continuous service improvement by suggesting solutions and reporting recurring technical or behavioral customer issues.\n\n \n\n**SUPPORT** \n\n* Provide first-level technical support, assisting customers with technical difficulties (service access issues, service instability, equipment configuration, system failures), and escalating more complex cases to appropriate levels;\n* Provide courteous, clear, and prompt phone and digital support to individual customers, corporate clients, public agencies, and field technicians;\n* Address inquiries, log requests, complaints, and provide general guidance;\n* Record all interactions in internal systems (CRM), ensuring accuracy, history, and traceability;\n* Meet performance indicators (KPIs), such as average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality;\n* Participate in training sessions, refresher courses, team meetings, and process updates;\n* Support continuous service improvement by suggesting solutions and reporting recurring technical or behavioral customer issues.\n\n \n\n**BILLING** \n\n* Perform billing and debt negotiation activities, offering alternatives and clarifying financial questions;\n* Provide courteous, clear, and prompt phone and digital support to individual customers, corporate clients, public agencies, and field technicians;\n* Address inquiries, log requests, complaints, and provide general guidance;\n* Record all interactions in internal systems (CRM), ensuring accuracy, history, and traceability;\n* Meet performance indicators (KPIs), such as average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality;\n* Participate in training sessions, refresher courses, team meetings, and process updates;\n* Support continuous service improvement by suggesting solutions and reporting recurring technical or behavioral customer issues.\n\n \n\n**RETENTION** \n\n* Handle cancellation requests, seeking to understand reasons and applying retention strategies where applicable;\n* Provide courteous, clear, and prompt phone and digital support to individual customers, corporate clients, public agencies, and field technicians;\n* Address inquiries, log requests, complaints, and provide general guidance;\n* Record all interactions in internal systems (CRM), ensuring accuracy, history, and traceability;\n* Meet performance indicators (KPIs), such as average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality;\n* Participate in training sessions, refresher courses, team meetings, and process updates;\n* Support continuous service improvement by suggesting solutions and reporting recurring technical or behavioral customer issues;\n\n \n\n**MONETIZATION** \n\n* Carry out customer service procedures aimed at after-sales, monetization, renewal, customer base loyalty, and conduct surveys when necessary;\n* Provide courteous, clear, and prompt phone and digital support to individual customers, corporate clients, public agencies, and field technicians;\n* Address inquiries, log requests, complaints, and provide general guidance;\n* Record all interactions in internal systems (CRM), ensuring accuracy, history, and traceability;\n* Meet performance indicators (KPIs), such as average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality;\n* Participate in training sessions, refresher courses, team meetings, and process updates;\n* Support continuous service improvement by suggesting solutions and reporting recurring technical or behavioral customer issues.\n\n **What we are looking for in this opportunity:** \n\n \n\n**SAC** \n\n* High school diploma;\n* Knowledge of sales and customer service techniques, negotiation techniques, customer prospecting, and familiarity with Google tools (Sheets, Docs);\n* Proficiency in typing and grammar.\n\n \n\n**SUPPORT** \n\n* High school diploma;\n* Basic computer knowledge and understanding of computer networks;\n* Strong oral and verbal communication skills.\n\n \n\n**BILLING** \n\n* High school diploma;\n* Knowledge of basic computer skills and basic mathematics;\n* Billing techniques.\n\n \n\n**RETENTION/MONETIZATION** \n\n* High school diploma;\n* Basic computer and basic math knowledge.\n\n \n\n**Will be considered a plus:** \n\n \n\n**SAC** \n\n* Minimum of 6 months of experience in the field;\n* Familiarity with consumer protection laws.\n\n \n\n**SUPPORT** \n\n* Familiarity with Google tools (Sheets, Docs);\n* Knowledge of consumer protection laws and customer service techniques;\n* Cisco and Mikrotik certifications.\n\n \n\n**BILLING** \n\n* Flexible availability;\n* Experience in telemarketing operations;\n* Customer service techniques.\n\n \n\n**RETENTION/MONETIZATION** \n\n* 6 months of experience in the field;\n* Knowledge of customer service techniques and Google tools (Sheets, Docs).\n **At Brisanet Group you will find:** \n\n \n\n* Work culture that respects and values people;\n* Internal events covering diverse topics;\n* Collaborative environment that values personal and professional development;\n* Horizontal and vertical structure, meaning you are the protagonist of your career!;\n* Meal allowance (Headquarters via cafeteria and branches via Alelo);\n* Co-payment Health Plan;\n* Dental Plan;\n* Life Insurance;\n* WellHub (GymPass);\n* IVI (Emotional Support Platform);\n* Childcare Assistance;\n* PCD Dependent Allowance;\n* Payroll Deductible Loan (after 6 months);\n* Discounts of up to 50% on Brisanet Internet and BrisaMusic services;\n* Discounts of up to 60% at Higher Education Institutions.","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1764079910000","seoName":"customer-service-operator","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-pau-dos-ferros/cate-pharmacy/customer-service-operator-6452222851225912/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"921c113c-1216-449a-bd7b-83ad9202038a","sid":"ee4ecb78-1e8c-45d5-a66f-ecdefffcd4fc"},"attrParams":{"summary":null,"highLight":["Customer service via phone and chat","Resolution of demands focused on customer support, billing, and retention","Performance indicators such as KPIs"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace 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Amaro Cavalcante, 99, Pau dos Ferros - RN, 59900-000, Brazil","infoId":"6434556860185912","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Cashier Operator - Center","content":"We are people who care for people. Each with unique characteristics, stories, and qualities, but all united by the same purpose: living fully. We are proud of our history, so we do our best today without losing sight of tomorrow.\n\n \n\nIf you value human appreciation, integrity, customer focus, exceeding results, sustainability, and innovation in everything you do, come join our team of giants.\n\n \n\nWhat is the work environment like?\n\n \n\nWe offer an environment where everyone is a protagonist and agent of transformation. We have an excellent organizational climate with engaged people committed to delivering the best results, as well as great growth opportunities for you.\n\n \n\nCome check it out!.\n\n **Responsibilities and duties** \n\n* Provide customer service at the cash register and in other pharmacy areas if necessary;\n* Perform opening and closing of the medication cash register;\n* Ensure product registration;\n* Check and price products;\n* Restock items in pharmacy sections.\n\n \n\n**Requirements and qualifications** \n\n* High school diploma;\n* Basic computer knowledge;\n* Availability to work on a 6x1 schedule;\n* Availability to work intermediate hours from 10 a.m. to 7 p.m. (covering opening and closing shifts).\n\n \n\nWHAT CAN BE A DIFFERENTIAL:\n\n \n\nPrevious experience as a cashier operator and in customer service is desirable.\n\n **Additional information** \n\nBENEFITS:\n\n* Transportation allowance;\n* Health plan based on eligibility by location and position;\n* Dental plan by adhesion;\n* Life insurance and funeral assistance;\n* Online therapy platform;\n* Pregnant women program;\n* Educational partnerships with exclusive discounts for employees and dependents;\n* Pague Menos Corporate University with courses and training – Up Farma;\n* Gold discount at Pague Menos Pharmacies;\n* Pharmacy partnership with payroll deduction discount – Epharma;\n\n \n\nWe do not discriminate based on race, religion, sexual orientation, gender identity, nationality, disability, or age.\n\n \n\nIn the history of **Rede de Farmácias Pague Menos and Extrafarma**, health and well-being are both origin and purpose. For us, promoting access to health means freedom and dignity. We are a Brazilian company, made by people passionate about people. We are present in every state of the country, which makes us naturally giant and diverse!\n\n \n\nOur story began in 1981 when we opened our first store in Fortaleza-CE, and through **human appreciation**, **exceeding results**, **customer focus**, **sustainability**, **integrity**, and **innovation in solutions**, we became the second largest pharmacy chain in Brazil. \n\n\n\n \n\nOur business model is based on selling products and services focused on our customers' health and well-being. We operate in the specialty retail market, following the *drugstore* concept. We strive not only to be a pharmacy chain but also an **integrated health hub**. Thus, starting in 2016, we implemented Clinic Farma, a pharmaceutical consultation service where our customers receive individualized treatment follow-up in equipped and comfortable rooms.\n\n \n\nToday, we are more than 25,000 giants united by the same purpose: ensuring access to quality healthcare in Brazil so that more people can **live fully**. \n\n\n\n \n\nIf you love serving others and are someone who cares for people, come be a Giant! Here, those who believe and work grow.","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1762699754000","seoName":"cashier-operator-person-center","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-pau-dos-ferros/cate-pharmacy/cashier-operator-person-center-6434556860185912/","localIds":"1971","cateId":null,"tid":null,"logParams":{"tid":"5f55bd2f-baa5-46d6-8ad1-ebdf2713a22c","sid":"ee4ecb78-1e8c-45d5-a66f-ecdefffcd4fc"},"attrParams":{"summary":null,"highLight":["Customer service at the cash register","Opening and closing the cash register","Checking and pricing products"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Pau dos Ferros,Rio Grande do Norte","unit":null}]},"addDate":1762699754702,"categoryName":"Pharmacy","postCode":null,"secondCateCode":"healthcare-medical","kycTag":null,"pictureUrls":null,"isFavorite":false}],"localIds":"19,1971","pageTitle":"Pharmacy in Pau dos Ferros","topCateCode":"jobs","catePath":"4000,4182,4209","cateName":"Jobs,Healthcare Medical,Pharmacy","breadCrumbSeo":{"type":"BreadcrumbList","itemListElement":[{"position":1,"name":"Home","item":"https://br.ok.com/en/city-pau-dos-ferros/","@type":"ListItem"},{"position":2,"name":"Jobs","item":"https://br.ok.com/en/city-pau-dos-ferros/cate-jobs/","@type":"ListItem"},{"position":3,"name":"Healthcare Medical","item":"https://br.ok.com/en/city-pau-dos-ferros/cate-healthcare-medical/","@type":"ListItem"},{"position":4,"name":"Pharmacy","item":"http://br.ok.com/en/city-pau-dos-ferros/cate-pharmacy/","@type":"ListItem"}],"@type":"BreadcrumbList","@context":"https://schema.org"},"cateCode":"pharmacy","total":5,"sortList":[{"sortName":"Best Match","sortId":0},{"sortName":"Newest First","sortId":1}],"breadCrumb":[{"name":"Home","link":"https://br.ok.com/en/city-pau-dos-ferros/"},{"name":"Jobs","link":"https://br.ok.com/en/city-pau-dos-ferros/cate-jobs/"},{"name":"Healthcare Medical","link":"https://br.ok.com/en/city-pau-dos-ferros/cate-healthcare-medical/"},{"name":"Pharmacy","link":null}],"tdk":{"type":"tdk","title":"406 Pharmacy in Rio Grande do Norte lowest at $2080.0+ | ok.com","desc":"Find 406 Pharmacy for sale in Rio Grande do Norte. 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