**Job Description** We are looking for a **Network Quality Supervisor** to supervise the calculation and monitoring of availability metrics (uptime, MTTR, MTBF) for critical network links and equipment. Use incident data to optimize processes, tools, and network architecture. Assess technical risks, challenge plans, and demand effective rollbacks. Ensure RCAs for major incidents, preventing recurrences. If you are a detail-oriented professional who delights customers and has a sense of ownership, Brisanet is the place for you! Let’s sail towards the future! **\#VemSerBrisanet** **What will your day-to-day look like?** * Embody the organizational identity of the Brisanet Group; * Ensure compliance with departmental standards, processes, routines, and policies; * Lead and align your team through follow-ups, training, feedback, task delegation, conflict resolution, motivation initiatives, performance evaluations, hiring requests, transfer or termination requests, disciplinary actions, and other people management activities; * Promote and internalize the organizational culture within the team (Business, Mission, Vision, Values, and Strategy); * Monitor and analyze area performance indicators and define short- and medium-term actions to improve deliverables; * Seek innovations and improvements that increase productivity and performance in area activities; * Monitor audit processes when necessary; * Prepare and present reports, forms, spreadsheets, or documents to leadership as requested; * Participate in defining, when requested, the department's strategic and budgetary planning; * Actively participate in organizational meetings and commitments when requested; * Use individual and collective safety equipment when necessary; * Perform other related duties as required by the department and leadership direction; * Supervise the calculation and monitoring of availability metrics (uptime, MTTR, MTBF) for critical network links and equipment; * Compile executive reports on network health, SLAs, and improvement plans; * Use incident data to optimize processes, tools, and network architecture; * Lead the incident response team, ensuring prioritization and escalation; * Ensure RCAs for major incidents, preventing recurrences; * Assess technical risks, challenge plans, and demand effective rollbacks; * Supervise and approve maintenance windows, minimizing impact; * Validate results and ensure no new incidents occur. **What we are looking for in this opportunity:** * Completed or ongoing higher education in IT, Administration, Human Resources, or related fields; * Basic computer knowledge, Computer Networks, and telecommunications. **The following will be considered a plus:** * Knowledge of Google tools (Sheets, Docs) and monitoring systems; * Certifications in CCNP / CCIE / CCNA. **At Brisanet Group you will find:** * Work culture that respects and values people; * Internal events covering diverse topics; * Collaborative environment that values personal and professional development; * Horizontal and vertical environment, meaning you are the protagonist of your career!; * Meals (Headquarters via cafeteria and Branches via Alelo); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * WellHub (GymPass); * IVI (Emotional Support Platform); * Childcare Allowance; * PCD Dependent Assistance; * Payroll Deduction Loan (after 6 months); * Discounts of up to 50% on Brisanet Internet and BrisaMusic services; * Discounts of up to 60% at Higher Education Institutions.