**Job Description** We are looking for an **Operations Support Assistant** to conduct remote update, configuration, and other types of testing. Respond to field team requests via voice or text queue. If you are a professional who enjoys challenges, values teamwork, and is passionate about your work, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **Your typical day will include:** * Embodying the organizational identity of the Brisanet Group; * Preparing reports, forms, or spreadsheets as requested; * Updating area performance indicators when required; * Actively participating in organizational meetings and commitments when requested; * Using individual and collective safety equipment when necessary; * Performing additional duties related to the role, according to departmental needs and leadership direction; * Responding to field team requests via voice or text queue; * Providing technical guidance to field teams; * Conducting remote update, configuration, and other types of testing; * Opening external service tickets; * Receiving and analyzing captured geolocations; * Mapping cabinets for customer service; * Activating customers when necessary; * Conducting registration audits for new sales when necessary. **What we’re looking for in this opportunity:** * Completed high school education; * Basic computer skills; * Customer service fundamentals; * Understanding of FTTH; * Familiarity with relevant technologies and equipment; * Basic AutoCAD knowledge. **Preferred qualifications:** * Google tools (Sheets, Docs); * Knowledge of field services, release, and collection department processes; * Familiarity with Brisanet system functionality levels. **At the Brisanet Group, you’ll find:** * A work culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that supports personal and professional development; * A flat and hierarchical structure—meaning you are the protagonist of your own career!; * Meal benefits (on-site cafeteria at headquarters; Alelo card at branches); * Co-payment health plan; * Dental plan; * Life insurance; * Childcare allowance; * Dependent PCD allowance; * Payroll-deducted loans (available after 6 months); * Up to 50% discount on Brisanet Internet and BrisaMusic services; * Up to 60% discount on higher education institutions.