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\\#JoinBrisanet \n\n \n\n \n\n\n\nWhat will your day-to-day look like?\n\n* Embody the organizational identity of the Brisanet Group;\n* Prepare reports, forms or spreadsheets as requested;\n* Propose improvements to departmental routines and processes;\n* Populate departmental performance indicators;\n* Actively participate in organizational meetings and commitments when requested;\n* Provide support to colleagues on matters related to the department;\n* Analyze and propose improvements to operational routines, aiming to optimize departmental operations;\n* Use individual and collective safety equipment when required;\n* Perform other duties related to this position, according to departmental needs and leadership direction.\n* Monitor services provided to corporate clients (B2B, ISP and B2G);\n* Identify initial issues through system alerts;\n* Make first contact with the client to assess potential failures in their internal network or in the Brisanet network, and escalate to support teams to resolve the issue;\n* Assist corporate clients (B2B, ISP and B2G), resolving technical issues and answering technical questions related to the services provided;\n* Resolve and track tickets opened for support teams; technical assistance may be provided on-site when necessary;\n* Schedule and monitor installations;\n* Monitor incidents and problems;\n* Escalate support requests;\n* Provide timely information regarding network outages and status.\n\n \n\nWhat we’re looking for in this opportunity:\n\n\n\\- Level I \\- Currently pursuing a bachelor’s degree; \n\n\\- Levels II and III \\- Completed bachelor’s degree with 2 years of experience in the field; \n\n* Basic computer skills.\n \n\nPreferred qualifications:\n\n* Familiarity with Google tools (Sheets, Docs) and customer service techniques;\n* Basic understanding of computer networks;\n* Cisco and MikroTik certifications;\n\n\n\\- Driver’s license: categories AB. \n\nAt the Brisanet Group, you’ll find:\n\n* A work culture that respects and values people;\n* Internal events covering diverse topics;\n* A collaborative environment that supports personal and professional development;\n* A horizontal and vertical workplace—meaning you are the protagonist of your own career;\n* Meal benefits (Headquarters via cafeteria; Branches via Alelo card);\n* Co-payment Health Insurance Plan;\n* Dental Insurance Plan;\n* Life Insurance;\n* WellHub (GymPass);\n* Emotional Support Platform (IVI);\n* Childcare Assistance;\n* Assistance for Dependents with Disabilities;\n* Payroll-deductible Loans (available after 6 months);\n* Up to 50% discount on Brisanet Internet and BrisaMusic services;\n* Up to 60% discount at Higher Education Institutions.\n\n \n\n \n\n2601010046291393477","price":"","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1767706095374","seoName":"technical-support-analyst","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-pau-dos-ferros/cate-engineering-network/technical-support-analyst-6498638020774612/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"2f79fe52-15b0-46b0-bf38-bfa366e111be","sid":"2bc2e111-5653-4262-bf25-e6ef7f72e75f"},"attrParams":{"summary":null,"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Pereiro,Ceará","unit":null}]},"addDate":1767706095374,"categoryName":"Engineering Network","postCode":null,"secondCateCode":"info-comm-technology","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"reportStatus":null,"isFavorite":false},{"category":"4000,4241,4249","location":"Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil","infoId":"6498638009037112","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"IT Technology Analyst II","content":"Description:\nJob Description\n\n\nWe are looking for an IT Technology Analyst who will be responsible for managing system packages and licenses, monitoring contracts and suppliers, controlling deadlines and expirations, as well as supporting internal departments and management. The role involves administrative and analytical activities, ensuring proper software operation, financial compliance, and alignment with company culture.\n\n\nIf you are a detail-oriented professional who delights customers and demonstrates ownership, Brisanet is the place for you!\n\n\nLet’s sail toward the future! \\#JoinBrisanet \n\n\n\n \n\nWhat will your day-to-day look like?\n\n* Embody the organizational identity of the Brisanet Group;\n* Prepare reports, forms, or spreadsheets as requested;\n* Propose improvements to departmental routines and processes;\n* Populate departmental indicators;\n* Actively participate in organizational meetings and commitments when requested;\n* Provide support to employees on matters related to the department;\n* Analyze and propose improvements to operational routines, aiming to optimize departmental operations;\n* Use individual and collective safety equipment when required;\n* Perform other duties related to the position, according to departmental needs and leadership direction.\n* Manage system packages and monitor licenses used by the company;\n* Control software expiration dates, deadlines, and payments, ensuring no delays occur;\n* Monitor budgeting related to systems, licenses, and contracted services;\n* Develop and update spreadsheets, reports, and IT indicators;\n* Monitor supplier contracts, including negotiations, renewals, and operationalization;\n* Support Finance, Legal, and other departments regarding corporate systems;\n* Support the Juazeiro unit’s management by providing administrative and technological assistance;\n* Maintain effective communication with all internal departments, clarifying doubts and explaining technical information clearly;\n* Monitor the operation of corporate software and contact suppliers when necessary;\n* Contribute to the organization, planning, and control of IT processes;\n* Absorb and disseminate company culture, supporting and collaborating with other departments when needed.\n\n\nWhat we seek for this opportunity: \n\n \n\n* Degree in Computer Networks, Hardware, Computer Architecture, or Networks;\n* Knowledge of Operating Systems;\n* Knowledge of Network Infrastructure;\n* Knowledge of Network Protocols and Services, Network Administration and Management;\n* Knowledge of Network Security;\n\n \n\nBonus qualifications: \n\n \n\n* Project Management, Google Tools (Sheets, Docs)\n \n\nAt Brisanet Group, you’ll find: \n\n \n\n* A work culture that respects and values people;\n* Internal events covering diverse topics;\n* A collaborative environment that values personal and professional development;\n* A horizontal and vertical work environment—meaning you’re the protagonist of your career!;\n* Meal benefits (Headquarters via cafeteria; 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Assess feasibility of participating in public bids, ensuring company solutions comply with tender requirements and prepare necessary technical documentation, including technical and commercial proposals;\n* Prepare and deliver technical presentations explaining products, services, and solutions to internal teams and project presentations to customers;\n* Collaborate with the partner team on software and hardware technology solutions for B2B;\n* Monitor customer projects to ensure product delivery as specified and designed, in coordination with the Implementation and Post-Sales teams.\n\n \n\n**Requirements and Qualifications** \n\n* Currently pursuing a bachelor’s degree;\n* Minimum 1 year of experience in commercial roles;\n* Intermediate computer skills;\n* Proficiency in MS Office suite and Google Workspace;\n* Familiarity with operating systems (Windows, Linux, macOS, and Android);\n* Knowledge of specific commands in Windows and Linux;\n* Ability to use spreadsheet formulas to automate data entry;\n* Data analysis and manipulation to generate actionable insights.\n\n **Preferred qualifications:**\n\n \n\n* Familiarity with tools such as Wrike, MS Project, Trello, Visio, Draw.io, AutoCAD;\n* Intermediate knowledge of computer networks;\n* Intermediate knowledge of active and passive network components;\n* Intermediate knowledge of electro-electronic infrastructure.\n\n \n\n**Additional Information** \n\n* A work culture that respects and values people;\n* Internal events covering diverse topics;\n* A collaborative environment that fosters personal and professional development;\n* Both horizontal and vertical organizational structure—meaning you are the protagonist of your own career!;\n* Meals (Headquarters via cafeteria; Branches via iFood);\n* Co-payment Health Plan;\n* Dental Plan;\n* Life Insurance;\n* Childcare Assistance;\n* PCD Dependent Assistance;\n* Payroll-Deductible Loan (available after 6 months);\n* Discounts of up to 50% on Brisanet Internet and BrisaMusic services;\n* Wellhub (Gympass);\n* Up to 60% discounts at higher education institutions.\n\n \n\nWe have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. \n\n\n\n \n\nOur journey began in 1998 in the city of Pereiro, in the interior of Ceará state. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from the interior to state capitals**—actively contributing to Brazil’s digital transformation.","price":"","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1767531117000","seoName":"pre-sales-analyst-corporate-projects","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-pau-dos-ferros/cate-engineering-network/pre-sales-analyst-corporate-projects-6496398309888112/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"0060a9d6-5466-451e-8770-1bdbe312fb2f","sid":"2bc2e111-5653-4262-bf25-e6ef7f72e75f"},"attrParams":{"summary":null,"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job 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Docs); typing and grammar skills.\n\n \n\nSUPPORT\n\n* High school diploma;\n* Basic computer literacy and understanding of computer networks;\n* Oral and verbal communication skills.\n\n \n\nCOLLECTION\n\n* High school diploma;\n* Basic computer literacy and mathematics;\n* Collection techniques.\n\n \n\nRETENTION/REVENUE GENERATION\n\n* High school diploma;\n* Basic computer literacy and basic mathematics.\n\n \n\nThe following will be considered an advantage: \n\n\n\n \n\nSAC\n\n* Six months’ experience in the field;\n* Familiarity with the Consumer Protection Code.\n\n \n\nSUPPORT\n\n* Knowledge of Google tools (Sheets, Docs);\n* Familiarity with the Consumer Protection Code and customer service techniques;\n* Cisco and MikroTik certifications.\n\n \n\nCOLLECTION\n\n* Flexible availability for shifts;\n* Experience in telemarketing operations;\n* Customer service techniques.\n\n \n\nRETENTION/REVENUE GENERATION\n\n* Six months’ experience in the field;\n* Knowledge of customer 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knowledge of Google tools (Sheets, Docs); typing and grammar proficiency.\n\n \n\nSUPPORT\n\n* High school diploma;\n* Basic computer literacy and fundamental knowledge of computer networks;\n* Oral and verbal communication skills.\n\n \n\nCOLLECTION\n\n* High school diploma;\n* Basic computer literacy and mathematics knowledge;\n* Collection techniques.\n\n \n\nRETENTION/REVENUE GENERATION\n\n* High school diploma;\n* Basic computer literacy and basic mathematics knowledge.\n\n \n\nThe following will be considered advantageous: \n\n\n\n \n\nCSC\n\n* Six months’ experience in the field;\n* Familiarity with the Consumer Protection Code.\n\n \n\nSUPPORT\n\n* Knowledge of Google tools (Sheets, Docs);\n* Familiarity with the Consumer Protection Code and customer service techniques;\n* Cisco and MikroTik certifications.\n\n \n\nCOLLECTION\n\n* Flexible availability for shifts;\n* Experience in telemarketing operations;\n* Customer service techniques.\n\n \n\nRETENTION/REVENUE 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Monitor the productivity and quality of procedures performed by teams, and manage open and/or in-progress Service Orders (SOs).\n\n \n\nIf you are an attentive professional who delights customers and demonstrates ownership, Brisanet is the place for you!\n\n \n\nLet’s set sail toward the future! **\\#JoinBrisanet**\n\n \n\n \n\n**Responsibilities and Duties** \n\n* Embody the organizational identity of the Brisanet Group;\n* Ensure compliance with departmental standards, processes, routines, and policies;\n* Monitor and analyze area performance indicators and define short-term actions to improve service delivery;\n* Analyze and propose improvements to operational routines;\n* Prepare and present reports, forms, spreadsheets, or documents to leadership as requested;\n* Actively participate in organizational meetings and commitments when required;\n* Use individual and collective personal protective equipment (PPE) when necessary;\n* Perform other duties related to the position, according to departmental needs and leadership direction;\n* Verify that teams have all required materials and/or equipment before beginning activities;\n* Receive and assign requests (SOs – Service Orders) to field teams;\n* Monitor team productivity and procedural quality through SO receipt;\n* Manage open and/or in-progress Service Orders;\n* Audit SOs after team service completion;\n* Monitor fiber optic maintenance SLAs;\n* Monitor routes and idle time via GPS tracking;\n* Request materials;\n* Monitor vehicle fuel usage, wear, and consumption by field teams, coordinating necessary actions in case of incidents;\n* Manage onboarding of new teams, including recruitment processes, training, and related activities;\n* Assess and coordinate team relocations to other cities, if needed;\n* Address customer complaints received through support channels and the ombudsman office;\n* Update information used to calculate team productivity;\n* Perform administrative tasks for field teams.\n\n \n\n**Requirements and Qualifications** \n\n* Completed high school education;\n* Basic computer skills;\n* Knowledge of networks and computer maintenance;\n* Familiarity with local geography;\n* Driver’s license category \"B\" and defensive driving certification;\n* Proficiency in Google tools (Sheets, Docs), basic computer literacy, and foundational people management concepts.\n\n **Preferred qualifications:**\n\n \n\n* 1 year of experience in telecommunications;\n* Willingness to travel;\n* Knowledge of access transmission technologies and media – twisted-pair cables and fiber optics;\n* Router and signal repeater configuration;\n* Structured cabling.\n\n \n\n**Additional Information** \n\n* A workplace culture that respects and values people;\n* Internal events covering diverse topics;\n* A collaborative environment that supports personal and professional development;\n* A balanced horizontal and vertical organizational structure—meaning you are the protagonist of your own career!;\n* Meal benefits (Headquarters: cafeteria; Branches: iFood);\n* Co-payment health plan;\n* Dental plan;\n* Life insurance;\n* Childcare allowance;\n* PCD-dependent allowance;\n* Payroll-deductible loan (available after 6 months);\n* Up to 50% discount on Brisanet Internet and BrisaMusic services;\n* Wellhub (Gympass);\n* Up to 60% discount at higher education institutions.\n\n \n\nWe have operated in the telecommunications sector for **27 years**, with a **mission to connect people and promote digital and social inclusion**. 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Ensure the proper operation and quality of the company’s internal network so that business activities are not adversely affected.\n\n \n\nIf you are a detail-oriented professional who delights customers and demonstrates a strong sense of ownership, Brisanet is the place for you!\n\n \n\nLet’s set sail toward the future! **\\#JoinBrisanet**\n\n \n\n \n\n**Responsibilities and Duties** \n\n* Embody the organizational identity of the Brisanet Group;\n* Prepare reports, forms, or spreadsheets as requested;\n* Propose improvements to departmental routines and processes;\n* Populate departmental performance indicators;\n* Actively participate in organizational meetings and commitments when requested;\n* Provide support to employees on matters related to the department;\n* Analyze and propose improvements to operational routines with the goal of optimizing departmental operations;\n* Use personal and collective safety equipment when required;\n* Perform other duties related to the position, as needed by the department and directed by leadership.\n\n **NETWORKS**\n\n \n\n* Perform services on local network equipment, including installation and configuration of computers, switches, and network assets;\n* Ensure the proper operation and quality of the company’s internal network so that business activities are not adversely affected;\n* Ensure that the company’s internal systems remain active, operational, and do not experience downtime;\n* Monitor servers and machine configurations;\n* Monitor and maintain the internal network architecture and associated machines;\n* Monitor and maintain hardware capacity (e.g., servers and network interfaces) and perform capacity planning;\n* Identify failures in internal systems, generating inputs and requirements for the systems development team;\n* Engage and oversee third-party technical support when necessary;\n* Conduct studies and projections for network layout and infrastructure;\n* Plan and design computer networks;\n* Select and install basic and supporting software and hardware.\n\n **SUPPLIES**\n\n \n\n* Structure and monitor the IT supplies requisition process, including software;\n* Monitor the distribution and procurement processes for IT materials;\n* Identify departmental needs for materials related to new hires and replacements.\n\n **MAINTENANCE**\n\n \n\n* Install and update systems;\n* Format equipment;\n* Perform hardware maintenance.\n\n \n\n**Requirements and Qualifications** \n\n* Degree in Computer Networks, Hardware, Computer Architecture, or Networking;\n* Knowledge of Operating Systems;\n* Knowledge of Network Infrastructure;\n* Knowledge of Network Protocols and Services, Network Administration and Management;\n* Knowledge of Network Security;\n* Technical English.\n\n **Preferred Qualifications:**\n\n \n\n* Project Management;\n* Google Tools (Sheets, Docs)\n\n \n\n**Additional Information** \n\n* A workplace culture that respects and values people;\n* Internal events covering diverse topics;\n* A collaborative environment that supports personal and professional development;\n* A flat yet growth-oriented structure—meaning you are the protagonist of your own career!\n* Meals (Headquarters via cafeteria; Branches via iFood);\n* Co-payment Health Insurance Plan;\n* Dental Insurance;\n* Life Insurance;\n* Childcare Assistance;\n* Assistance for Dependents with Disabilities;\n* Payroll-Deductible Loan (available after 6 months);\n* Up to 50% discount on Brisanet Internet and BrisaMusic services;\n* Wellhub (Gympass);\n* Up to 60% discount at Higher Education Institutions.\n\n \n\nWe have operated in the telecommunications sector for **27 years**, with a **mission to connect people and promote digital and social inclusion**. 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Maintenance Leader** to receive and assign optical fiber maintenance requests to field teams, monitor team productivity and the quality of procedures performed by those teams, and manage open and ongoing service orders (SOs).\n\n\nIf you are a detail-oriented professional who delights customers and demonstrates strong ownership, Brisanet is the place for you!\n\n\nLet’s set sail toward the future! **\\#JoinBrisanet**\n\n **Your typical day will include:** \n\n \n\n* Embodying the organizational identity of the Brisanet Group;\n* Ensuring compliance with departmental standards, processes, routines, and policies;\n* Monitoring and analyzing area performance indicators and defining short-term actions to improve deliverables;\n* Analyzing and proposing improvements to operational routines;\n* Preparing and presenting results reports, forms, spreadsheets, or documents to leadership as requested;\n* Actively participating in organizational meetings and commitments when required;\n* Using 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channels and the ombudsman office;\n* Updating information for calculating team productivity;\n* Performing administrative routines for field teams.\n **What we’re looking for in this opportunity:** \n\n \n\n* Completed high school education;\n* Basic computer skills;\n* Knowledge of networks and computer maintenance;\n* Familiarity with local geography;\n* Driver’s license Class \"B\" and defensive driving certification;\n* Proficiency with Google tools (Sheets, Docs), basic computer skills, and foundational people management knowledge.\n\n \n\n**Preferred qualifications:** \n\n \n\n* 1 year of experience in telecommunications;\n* Willingness to travel;\n* Knowledge of access transmission technologies and media — twisted-pair cables and optical fiber;\n* Router and signal repeater configuration;\n* Structured cabling.\n **At the Brisanet Group, you’ll find:** \n\n \n\n* A work culture that respects and values people;\n* Internal events covering diverse topics;\n* A collaborative 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Provide support in configuring routes, extensions, cities, services, and other logic rules related to voice, LTE/5G services. Prepare detailed traffic analysis reports.\n\n\nIf you are a meticulous professional who delights customers and has a sense of ownership, Brisanet is the place for you!\n\n\nLet’s sail toward the future! **\\#VemSerBrisanet**\n\n **What will your day-to-day look like?**\n\n* Embody the organizational identity of the Brisanet Group;\n* Prepare reports, forms, or spreadsheets as requested;\n* Update area indicators when necessary;\n* Actively participate in meetings and organizational commitments when required;\n* Use individual and collective safety equipment when necessary;\n* Perform other related tasks according to area needs and leadership guidance;\n* Monitor and support voice, data, LTE/5G platforms;\n* Provide support in configuring routes, extensions, network settings, and other logic rules related to voice services;\n* Monitor radio frequency planning and coverage studies (via drive\\-test and network planning software) for areas served by LTE/5G technologies;\n* Monitor detailed traffic analysis;\n* Monitor discrepancies identified in CDR billing reconciliation between operators;\n* Reconcile and analyze disputes;\n* Verify debits and/or credits for network usage, following up on appropriate actions;\n* Maintain contact with support teams from other operators to resolve issues;\n* Handle fixed-line number portability procedures;\n* Receive port-in or port-out requests, forward and track the process in the Brazilian Telephony Association's portability system;\n* Coordinate line activation or deactivation with Brisanet's Customer Support department;\n* Monitor and support OSS (Operation Support System) and BSS (Business Support System) services, RAN (Radio Access Network), and network CORE.\n\n **What we are looking for in this opportunity:** \n\n \n\n* Completed technical degree in Computer Science;\n* Knowledge of computer systems and networks;\n* Programming and networking logic;\n* Skills in Google Earth and QGIS\n\n \n\n**Will be considered a plus:** \n\n \n\n* Pursuing a bachelor's degree in Science and Technology, Information Systems, or related fields.\n **At Brisanet Group you will find:** \n\n \n\n* Work culture that respects and values people;\n* Internal events covering diverse topics;\n* Collaborative environment that values personal and professional development;\n* Horizontal and vertical structure, meaning you are the protagonist of your career!;\n* Meals (Headquarters via cafeteria and branches via Alelo);\n* Co-payment Health Plan;\n* Dental Plan;\n* Life Insurance;\n* WellHub (GymPass);\n* IVI (Emotional Support Platform);\n* Childcare Allowance;\n* PCD Dependent Allowance;\n* Payroll Deductible Loan (after 6 months);\n* Discounts of up to 50% on Brisanet Internet and BrisaMusic services;\n* Discounts of up to 60% at Higher Education Institutions.","price":"","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1761149853000","seoName":"telecommunications-assistant","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-pau-dos-ferros/cate-engineering-network/telecommunications-assistant-6414718122457912/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"38722104-9e8d-4a5e-8a0d-50f9b8298f01","sid":"2bc2e111-5653-4262-bf25-e6ef7f72e75f"},"attrParams":{"summary":null,"highLight":["Monitor voice and LTE/5G platform"," Support network configuration"," Detailed traffic analysis"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Pereiro,Ceará","unit":null}]},"addDate":1761149853317,"categoryName":"Engineering Network","postCode":null,"secondCateCode":"info-comm-technology","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"reportStatus":null,"isFavorite":false},{"category":"4000,4241,4249","location":"ROD CE 138, KM 14, S/N - Crioulos, Pereiro - CE, 63460-000, Brazil","infoId":"6414718124352112","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Administrative Analyst | Corporate Project Maintenance","content":"**Job Description**\n\n\nWe are looking for an **Administrative Analyst** to conduct production analysis and studies, delivery capacity, and other team results. Provide support for area planning and control. Consolidate material planning demands from the area. Participate in new projects focused on innovation and results.\n\n\nIf you are a detail-oriented professional who delights your customers and has a sense of ownership, Brisanet is the place for you!\n\n\nLet’s sail towards the future! **\\#JoinBrisanet**\n\n **What will your day-to-day look like?**\n\n* Embody the organizational identity of the Brisanet Group;\n* Prepare reports, forms, or spreadsheets as requested;\n* Propose improvements for area routines and processes;\n* Maintain area performance indicators;\n* Actively participate in meetings and organizational commitments when requested;\n* Provide support to employees on matters related to the area;\n* Analyze and propose improvements in operational routines, aiming to optimize department operations;\n* Use individual and collective safety equipment when necessary;\n* Perform other related duties according to area needs and leadership direction;\n* Conduct production analysis and studies, delivery capacity, and other team results;\n* Guide leaders, supervisors, and coordinators on strategies for improving production and team efficiency;\n* Support area planning and control;\n* Consolidate area material planning demands;\n* Participate in new projects focused on innovation and results;\n* Build dashboards for performance tracking.\n\n **What we are looking for in this opportunity:** \n\n \n\n* Experience in data management;\n* Intermediate to advanced skills in Looker Studio;\n* Proficiency in Google tools – Sheets, Drive, Docs, Email, Forms, etc.;\n* Data analysis and manipulation resulting in actionable insights for managing results;\n\n \n\n**An advantage would be:** \n\n \n\n* Basic knowledge of computer networks;\n **At Brisanet Group you will find:** \n\n \n\n* Work culture that respects and values people;\n* Internal events covering diverse topics;\n* Collaborative environment that values personal and professional development;\n* Horizontal and vertical structure, meaning you are the protagonist of your career!;\n* Meals (Headquarters via cafeteria and branches via Alelo);\n* Co-payment Health Plan;\n* Dental Plan;\n* Life Insurance;\n* WellHub (GymPass);\n* IVI (Emotional Support Platform);\n* Childcare Allowance;\n* PCD Dependent Allowance;\n* Payroll Deduction Loan (after 6 months);\n* Discounts of up to 50% on Brisanet Internet and BrisaMusic services;\n* Discounts of up to 60% at Higher Education Institutions.","price":"","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1761149853000","seoName":"administrative-analyst-maintenance-of-corporate-projects","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-pau-dos-ferros/cate-engineering-network/administrative-analyst-maintenance-of-corporate-projects-6414718124352112/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"58f87391-809a-4b5f-b014-5bdbd8ed58bc","sid":"2bc2e111-5653-4262-bf25-e6ef7f72e75f"},"attrParams":{"summary":null,"highLight":["Production analysis and studies","Support for area planning","Participation in innovation projects"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Pereiro,Ceará","unit":null}]},"addDate":1761149853464,"categoryName":"Engineering Network","postCode":null,"secondCateCode":"info-comm-technology","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"reportStatus":null,"isFavorite":false},{"category":"4000,4241,4249","location":"Tv. 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Location:
Pau dos Ferros
Category:
Engineering Network

Indeed
Field Services Supervisor
We are looking for a **Field Services Supervisor** to develop the team so that they can achieve the productivity and quality required in managing field services teams. Monitor the volume of field services in each region, ensuring execution within the defined SLAs and formulating strategies whenever anomalies occur. In addition, align field services priorities with the company’s client-facing departments.
If you are an attentive professional who delights customers and possesses a strong sense of ownership, Brisanet is the place for you!
Let’s sail toward the future! **\#JoinBrisanet**
**Responsibilities and Duties**
* Embody the organizational identity of the Brisanet Group;
* Ensure compliance with departmental standards, processes, routines, and policies;
* Lead and foster team alignment through monitoring, training, feedback, task delegation, conflict resolution, motivational initiatives, performance evaluations, hiring requests, reassignment and/or termination requests, and disciplinary actions, among other people management activities;
* Promote and internalize the organizational culture (Business, Mission, Vision, Values, and Strategy) within the team;
* Monitor and analyze area performance indicators and define short- and medium-term actions to improve deliverables;
* Seek innovations and improvements that enhance productivity and performance in area activities;
* Participate in audit processes when required;
* Prepare and present results reports, forms, spreadsheets, or documents to leadership as requested;
* Participate in defining the area’s strategic and budgetary planning when requested;
* Actively participate in organizational meetings and commitments when requested;
* Use individual and collective safety equipment when necessary;
* Perform other duties related to the position, according to area needs and leadership direction;
* Supervise the productivity, compliance, and quality of procedures performed by direct reports;
* Develop the team so that they can achieve the productivity and quality required in managing field services teams;
* Monitor the volume of field services in each region, ensuring execution within the defined SLAs and formulating strategies whenever anomalies occur;
* Align field services priorities with the company’s client-facing departments;
* Ensure compliance with processes defined by the Fleet Management Department;
* Evaluate resource and staffing requests submitted by direct reports;
* Guarantee impartiality and accuracy in calculating employee commissions and productivity metrics.
**Requirements and Qualifications**
* Completed high school education;
* 2 years of experience in the field and at least 6 months in a leadership role;
* Basic computer skills;
* Networks and computer maintenance;
* Access transmission technologies and media / Twisted-pair cables and optical fiber;
* Router and signal repeater configuration;
* Structured cabling;
* GPS systems;
* Driver’s license class "B" and defensive driving certification.
**Preferred qualifications:**
* Undergraduate studies in progress;
* Willingness to travel;
* Google tools (Sheets, Docs);
* Geographic knowledge of the city.
**Additional Information**
* A work culture that respects and values people;
* Internal events covering diverse topics;
* A collaborative environment that values personal and professional development;
* Both horizontal and vertical organizational structure—meaning you are the protagonist of your own career!;
* Meals (Headquarters via cafeteria; Branches via iFood);
* Co-payment Health Plan;
* Dental Plan;
* Life Insurance;
* Childcare Assistance;
* PCD Dependent Assistance;
* Payroll-deductible loan (available after 6 months);
* Discounts of up to 50% on Brisanet Internet and BrisaMusic services;
* Wellhub (Gympass);
* Discounts of up to 60% at higher education institutions.
We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed internet (broadband) market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth.
Our journey began in 1998 in the city of Pereiro, in the interior of Ceará state. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from the interior towns to state capitals**—actively contributing to digital transformation in Brazil.

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Indeed
JUNIOR INSTALLER
TCM is a multisectoral group, divided between the telecommunications and development niches, comprising an Internet service provider, TV channel, FM radio stations, audiovisual production company, saltworks, and other companies. The TCM Group aims to connect lives and drive development, powered by core principles such as respect, excellence, transparency, and sustainability. Everyone at the TCM Group dedicates themselves daily to the mission of delivering innovative solutions that impact people’s lives, guided solely by the vision of connecting the entire state of Rio Grande do Norte. This dynamic work environment—combined with the commitment of all teams—makes the TCM Group one of the largest corporate ecosystems in the state.
If you have technical experience, are seeking a place for your professional growth, and enjoy challenges, this is your opportunity. Candidates must hold valid NR-10 and NR-35 certifications.
**Come be the protagonist of your own journey! ✨**
**Job Mission:**
* Provide empathetic customer service to TCM clients, performing installations according to TCM standards, configuring equipment, and clarifying features of our TV and Internet products.
**Your responsibilities will include:**
* Assisting in preparing materials and equipment required for Internet installations, including cables, connectors, routers, and modems.
* Helping assemble and organize network components, following instructions and guidance from the lead installer to ensure efficient and accurate installations.
* Assisting with cable routing and equipment installation at designated locations, maintaining cleanliness and organization of the work area throughout the process.
* Supporting the lead installer during network device configuration and testing, performing tasks such as cable connections, equipment mounting, and signal verification.
* Learning and applying basic networking and Internet connectivity concepts, aiming to develop the technical skills necessary to perform autonomous installations in the future.
* Following safety procedures and technical standards during installation activities, including proper use of personal protective equipment and adherence to electrical safety standards.
* Providing courteous and helpful customer service during installations, answering simple questions and providing basic information about how Internet services operate.
* Collaborating with the lead installer to resolve simple technical issues that may arise during the installation process, learning from experience and continuously improving your skills.
**We expect you to have:**
* Intermediate knowledge of computer networks;
* Wireless networks;
* FTTH networks;
* Familiarity with company policies;
* Certifications: NR-10 and NR-35 — **up-to-date;**
* Driver’s license AB;
* Proactivity;
* Problem-solving skills;
* Teamwork skills.
**Our benefits:**
* Market-competitive salary;
* Performance-based bonus;
* Health insurance;
* Dental insurance;
* Meal allowance;
* TCM Plan.
**Work schedule:**
* 44 hours per week.

Tv. Amaro Cavalcante, 99, Pau dos Ferros - RN, 59900-000, Brazil

Indeed
Technical Support Analyst (1)
Description:
Job Description
We are looking for a Technical Support Analyst to monitor services provided to corporate clients (B2B, ISP, and B2G) and to assist corporate clients (B2B, ISP, and B2G), resolving technical issues and answering technical questions related to the services provided.
If you are an attentive professional who delights your customers and demonstrates a strong sense of ownership, Brisanet is the place for you!
Let’s sail toward the future! \#JoinBrisanet
What will your day-to-day look like?
* Embody the organizational identity of the Brisanet Group;
* Prepare reports, forms, or spreadsheets as requested;
* Propose improvements to departmental routines and processes;
* Update departmental performance indicators;
* Actively participate in organizational meetings and commitments when requested;
* Provide support to employees on matters related to the department;
* Analyze and propose improvements to operational routines, aiming to optimize departmental operations;
* Use individual and collective safety equipment when required;
* Perform other duties related to the position, according to departmental needs and leadership direction.
* Monitor services provided to corporate clients (B2B, ISP, and B2G);
* Identify initial issues through system alerts;
* Make first contact with the client to assess possible failures in the internal network or Brisanet’s network and direct cases to support teams for resolution;
* Assist corporate clients (B2B, ISP, and B2G), resolving technical issues and answering technical questions regarding the services provided;
* Resolve and track tickets opened for support teams; technical assistance may be provided on-site when necessary;
* Schedule and monitor installations;
* Monitor incidents and problems;
* Escalate support requests;
* Provide timely information regarding network outages and status.
What we seek for this opportunity:
\- Level I \- Undergraduate degree in progress;
\- Levels II and III \- Completed undergraduate degree with 2 years of experience in the field;
* Basic computer skills.
Preferred qualifications:
* Familiarity with Google tools (Sheets, Docs) and customer service techniques;
* Basic knowledge of computer networks;
* Cisco and Mikrotik certifications;
\- Driver’s license \- Category AB.
At the Brisanet Group, you’ll find:
* A work culture that respects and values people;
* Internal events covering diverse topics;
* A collaborative environment that supports personal and professional development;
* A flat yet structured hierarchy—meaning you’re the protagonist of your own career;
* Meal benefit (Headquarters via cafeteria; Branches via Alelo);
* Co-payment Health Plan;
* Dental Plan;
* Life Insurance;
* WellHub (GymPass);
* Emotional Support Platform (IVI);
* Childcare Assistance;
* Assistance for Dependents with Disabilities;
* Payroll-deductible Loan (available after 6 months);
* Up to 50% discount on Brisanet Internet and BrisaMusic services;
* Up to 60% discount at Higher Education Institutions.
2601010046291395373

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Indeed
Technical Support Analyst
Description:
Job Description
We are looking for a Technical Support Analyst to monitor services provided to corporate clients (B2B, ISP and B2G) and to assist corporate clients (B2B, ISP and B2G), resolving technical issues and answering technical questions related to the services provided.
If you are an attentive professional who delights customers and demonstrates ownership, Brisanet is the place for you!
Let’s sail toward the future! \#JoinBrisanet
What will your day-to-day look like?
* Embody the organizational identity of the Brisanet Group;
* Prepare reports, forms or spreadsheets as requested;
* Propose improvements to departmental routines and processes;
* Populate departmental performance indicators;
* Actively participate in organizational meetings and commitments when requested;
* Provide support to colleagues on matters related to the department;
* Analyze and propose improvements to operational routines, aiming to optimize departmental operations;
* Use individual and collective safety equipment when required;
* Perform other duties related to this position, according to departmental needs and leadership direction.
* Monitor services provided to corporate clients (B2B, ISP and B2G);
* Identify initial issues through system alerts;
* Make first contact with the client to assess potential failures in their internal network or in the Brisanet network, and escalate to support teams to resolve the issue;
* Assist corporate clients (B2B, ISP and B2G), resolving technical issues and answering technical questions related to the services provided;
* Resolve and track tickets opened for support teams; technical assistance may be provided on-site when necessary;
* Schedule and monitor installations;
* Monitor incidents and problems;
* Escalate support requests;
* Provide timely information regarding network outages and status.
What we’re looking for in this opportunity:
\- Level I \- Currently pursuing a bachelor’s degree;
\- Levels II and III \- Completed bachelor’s degree with 2 years of experience in the field;
* Basic computer skills.
Preferred qualifications:
* Familiarity with Google tools (Sheets, Docs) and customer service techniques;
* Basic understanding of computer networks;
* Cisco and MikroTik certifications;
\- Driver’s license: categories AB.
At the Brisanet Group, you’ll find:
* A work culture that respects and values people;
* Internal events covering diverse topics;
* A collaborative environment that supports personal and professional development;
* A horizontal and vertical workplace—meaning you are the protagonist of your own career;
* Meal benefits (Headquarters via cafeteria; Branches via Alelo card);
* Co-payment Health Insurance Plan;
* Dental Insurance Plan;
* Life Insurance;
* WellHub (GymPass);
* Emotional Support Platform (IVI);
* Childcare Assistance;
* Assistance for Dependents with Disabilities;
* Payroll-deductible Loans (available after 6 months);
* Up to 50% discount on Brisanet Internet and BrisaMusic services;
* Up to 60% discount at Higher Education Institutions.
2601010046291393477

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Indeed
IT Technology Analyst II
Description:
Job Description
We are looking for an IT Technology Analyst who will be responsible for managing system packages and licenses, monitoring contracts and suppliers, controlling deadlines and expirations, as well as supporting internal departments and management. The role involves administrative and analytical activities, ensuring proper software operation, financial compliance, and alignment with company culture.
If you are a detail-oriented professional who delights customers and demonstrates ownership, Brisanet is the place for you!
Let’s sail toward the future! \#JoinBrisanet
What will your day-to-day look like?
* Embody the organizational identity of the Brisanet Group;
* Prepare reports, forms, or spreadsheets as requested;
* Propose improvements to departmental routines and processes;
* Populate departmental indicators;
* Actively participate in organizational meetings and commitments when requested;
* Provide support to employees on matters related to the department;
* Analyze and propose improvements to operational routines, aiming to optimize departmental operations;
* Use individual and collective safety equipment when required;
* Perform other duties related to the position, according to departmental needs and leadership direction.
* Manage system packages and monitor licenses used by the company;
* Control software expiration dates, deadlines, and payments, ensuring no delays occur;
* Monitor budgeting related to systems, licenses, and contracted services;
* Develop and update spreadsheets, reports, and IT indicators;
* Monitor supplier contracts, including negotiations, renewals, and operationalization;
* Support Finance, Legal, and other departments regarding corporate systems;
* Support the Juazeiro unit’s management by providing administrative and technological assistance;
* Maintain effective communication with all internal departments, clarifying doubts and explaining technical information clearly;
* Monitor the operation of corporate software and contact suppliers when necessary;
* Contribute to the organization, planning, and control of IT processes;
* Absorb and disseminate company culture, supporting and collaborating with other departments when needed.
What we seek for this opportunity:
* Degree in Computer Networks, Hardware, Computer Architecture, or Networks;
* Knowledge of Operating Systems;
* Knowledge of Network Infrastructure;
* Knowledge of Network Protocols and Services, Network Administration and Management;
* Knowledge of Network Security;
Bonus qualifications:
* Project Management, Google Tools (Sheets, Docs)
At Brisanet Group, you’ll find:
* A work culture that respects and values people;
* Internal events covering diverse topics;
* A collaborative environment that values personal and professional development;
* A horizontal and vertical work environment—meaning you’re the protagonist of your career!;
* Meal benefits (Headquarters via cafeteria; Branches via iFood);
* Co-payment Health Plan;
* Dental Plan;
* Life Insurance;
* Childcare Assistance;
* Assistance for Dependents with Disabilities;
* Payroll-deductible Loan (available after 6 months);
* Up to 50% discounts on Brisanet Internet and BrisaMusic services;
* Up to 60% discounts at Higher Education Institutions.
2601010046291911175

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Indeed
Technical Support Analyst (2)
Description:
* Level I - Currently pursuing a bachelor's degree;
* Levels II and III - Completed bachelor's degree with 2 years of experience in the field;
* Basic computer skills.
The following will be considered as advantages:
* Knowledge of Google tools (Sheets, Docs) and customer service techniques;
* Basic understanding of computer networks;
* Cisco and Mikrotik certifications;
* Driver's license - Category AB;
* Alignment with Brisanet Group's organizational identity;
* Preparation of reports, forms, or spreadsheets as requested;
* Proposing improvements to departmental routines and processes;
* Updating departmental performance indicators;
* Actively participating in organizational meetings and commitments when requested;
* Providing support to employees on matters related to the department;
* Analyzing and proposing improvements to operational routines, aiming to optimize department operations;
* Using personal and collective safety equipment when required;
* Performing other duties related to the position, according to departmental needs and leadership guidance.
* Monitoring services provided to corporate clients (B2B, ISP, and B2G);
* Identifying initial issues through system alerts;
* Making first contact with the client to assess potential failures in the internal network or Brisanet's network and directing cases to support teams for problem resolution;
* Supporting corporate clients (B2B, ISP, and B2G), addressing technical issues and questions regarding the services provided;
* Resolving and tracking tickets opened for support teams; on-site technical assistance may be provided when necessary;
* Scheduling and monitoring installations;
* Monitoring incidents and problems;
* Escalating support requests;
* Providing timely information about network outages and status.
2512310202491939045

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Indeed
Pre-Sales Analyst | Corporate Projects
We are looking for a **Pre-Sales Analyst** to propose technical solutions for customers in the CORPORATE PME, SMB, Enterprise, and B2G segments.
If you are an attentive professional who delights your customers and possesses a strong sense of ownership, Brisanet is the place for you!
Let’s sail toward the future! **\#JoinBrisanet**
**Responsibilities and Duties**
* Embody the organizational identity of the Brisanet Group;
* Prepare reports, forms, or spreadsheets as requested;
* Propose improvements to departmental routines and processes;
* Populate departmental performance indicators;
* Actively participate in organizational meetings and commitments when requested;
* Provide support to colleagues on matters related to the department;
* Analyze and propose improvements to operational routines, aiming to optimize departmental operations;
* Use individual and collective safety equipment when required;
* Perform other duties related to the position, according to departmental needs and leadership guidance;
* Support the sales team in understanding customer requirements and preparing technical-commercial proposals;
* Conduct consultative customer outreach initiatives, proposing new products or approaches;
* Propose technical solutions for customers in the CORPORATE PME, SMB, Enterprise, and B2G segments;
* Conduct financial analysis for each negotiation to ensure the financial health of each business in alignment with company interests;
* Prepare proposals and material lists for initiating negotiations and installations with customers;
* Design solution topologies for service delivery based on transport, IP networks, and other B2B/Telco/IT services;
* Tender Document Review: Perform detailed reading of government tender documents to identify and understand technical requirements. Assess feasibility of participating in public bids, ensuring company solutions comply with tender requirements and prepare necessary technical documentation, including technical and commercial proposals;
* Prepare and deliver technical presentations explaining products, services, and solutions to internal teams and project presentations to customers;
* Collaborate with the partner team on software and hardware technology solutions for B2B;
* Monitor customer projects to ensure product delivery as specified and designed, in coordination with the Implementation and Post-Sales teams.
**Requirements and Qualifications**
* Currently pursuing a bachelor’s degree;
* Minimum 1 year of experience in commercial roles;
* Intermediate computer skills;
* Proficiency in MS Office suite and Google Workspace;
* Familiarity with operating systems (Windows, Linux, macOS, and Android);
* Knowledge of specific commands in Windows and Linux;
* Ability to use spreadsheet formulas to automate data entry;
* Data analysis and manipulation to generate actionable insights.
**Preferred qualifications:**
* Familiarity with tools such as Wrike, MS Project, Trello, Visio, Draw.io, AutoCAD;
* Intermediate knowledge of computer networks;
* Intermediate knowledge of active and passive network components;
* Intermediate knowledge of electro-electronic infrastructure.
**Additional Information**
* A work culture that respects and values people;
* Internal events covering diverse topics;
* A collaborative environment that fosters personal and professional development;
* Both horizontal and vertical organizational structure—meaning you are the protagonist of your own career!;
* Meals (Headquarters via cafeteria; Branches via iFood);
* Co-payment Health Plan;
* Dental Plan;
* Life Insurance;
* Childcare Assistance;
* PCD Dependent Assistance;
* Payroll-Deductible Loan (available after 6 months);
* Discounts of up to 50% on Brisanet Internet and BrisaMusic services;
* Wellhub (Gympass);
* Up to 60% discounts at higher education institutions.
We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth.
Our journey began in 1998 in the city of Pereiro, in the interior of Ceará state. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from the interior to state capitals**—actively contributing to Brazil’s digital transformation.

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Indeed
Customer Service Operator (2)
Description:
SAC
* High school diploma;
* Sales and customer service techniques, negotiation and customer prospecting retention techniques, as well as knowledge of Google tools (Sheets, Docs); typing and grammar skills.
SUPPORT
* High school diploma;
* Basic computer literacy and understanding of computer networks;
* Oral and verbal communication skills.
COLLECTION
* High school diploma;
* Basic computer literacy and mathematics;
* Collection techniques.
RETENTION/REVENUE GENERATION
* High school diploma;
* Basic computer literacy and basic mathematics.
The following will be considered an advantage:
SAC
* Six months’ experience in the field;
* Familiarity with the Consumer Protection Code.
SUPPORT
* Knowledge of Google tools (Sheets, Docs);
* Familiarity with the Consumer Protection Code and customer service techniques;
* Cisco and MikroTik certifications.
COLLECTION
* Flexible availability for shifts;
* Experience in telemarketing operations;
* Customer service techniques.
RETENTION/REVENUE GENERATION
* Six months’ experience in the field;
* Knowledge of customer service techniques and Google tools (Sheets, Docs);
* Embodying the organizational identity of Brisanet Group;
* Preparing reports, forms, or spreadsheets as requested;
* Updating departmental metrics when required;
* Actively participating in organizational meetings and commitments when requested;
* Using individual and collective safety equipment when necessary;
* Performing other related duties as required by departmental needs and leadership direction;
SAC
* Providing customer service via SAC (Customer Service Center), focusing on resolving requests: billing inquiries and service complaints, address changes, account holder changes, updates to registration data, financial guidance, plan changes, and service referrals—demonstrating empathy, active listening, and problem-solving;
* Delivering courteous, clear, and prompt telephone and digital support to individual customers, corporate clients, public agencies, and field technicians;
* Resolving inquiries, logging requests, complaints, and providing general guidance;
* Recording all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability;
* Meeting performance indicators (KPIs), such as average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality;
* Participating in training sessions, refresher courses, team meetings, and process updates;
* Supporting continuous service improvement by suggesting solutions and reporting recurring technical or behavioral issues from customers.
SUPPORT
* Providing first-level technical support, assisting customers with technical difficulties (e.g., no service access, service instability, equipment configuration, system failures), and escalating complex cases to appropriate support levels;
* Delivering courteous, clear, and prompt telephone and digital support to individual customers, corporate clients, public agencies, and field technicians;
* Resolving inquiries, logging requests, complaints, and providing general guidance;
* Recording all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability;
* Meeting performance indicators (KPIs), such as average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality;
* Participating in training sessions, refresher courses, team meetings, and process updates;
* Supporting continuous service improvement by suggesting solutions and reporting recurring technical or behavioral issues from customers.
COLLECTION
* Performing collection and debt negotiation activities, offering alternatives and clarifying financial questions;
* Delivering courteous, clear, and prompt telephone and digital support to individual customers, corporate clients, public agencies, and field technicians;
* Resolving inquiries, logging requests, complaints, and providing general guidance;
* Recording all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability;
* Meeting performance indicators (KPIs), such as average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality;
* Participating in training sessions, refresher courses, team meetings, and process updates;
* Supporting continuous service improvement by suggesting solutions and reporting recurring technical or behavioral issues from customers.
RETENTION
* Managing cancellation requests, identifying underlying reasons, and applying retention strategies where applicable;
* Delivering courteous, clear, and prompt telephone and digital support to individual customers, corporate clients, public agencies, and field technicians;
* Resolving inquiries, logging requests, complaints, and providing general guidance;
* Recording all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability;
* Meeting performance indicators (KPIs), such as average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality;
* Participating in training sessions, refresher courses, team meetings, and process updates;
* Supporting continuous service improvement by suggesting solutions and reporting recurring technical or behavioral issues from customers.
REVENUE GENERATION
* Conducting customer service procedures aimed at after-sales support and/or revenue generation and/or renewal and customer base loyalty, conducting surveys when necessary;
* Delivering courteous, clear, and prompt telephone and digital support to individual customers, corporate clients, public agencies, and field technicians;
* Resolving inquiries, logging requests, complaints, and providing general guidance;
* Recording all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability;
* Meeting performance indicators (KPIs), such as average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality;
* Participating in training sessions, refresher courses, team meetings, and process updates;
* Supporting continuous service improvement by suggesting solutions and reporting recurring technical or behavioral issues from customers.
2512200202551929008

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Indeed
Fiber Optic Maintenance Leader (5)
Description:
* High school diploma;
* Basic computer skills;
* Knowledge of networks and computer maintenance;
* Geographic knowledge of the city;
* Driver’s license category B and defensive driving training;
* Familiarity with Google tools (Sheets, Docs), basic computer skills, and foundational people management concepts.
The following will be considered advantageous:
* 1 year of experience in the telecommunications field;
* Availability for travel;
* Knowledge of access transmission technologies and media, including twisted-pair cables and fiber optic cables;
* Router and signal repeater configuration;
* Structured cabling.
* Embodying the organizational identity of Brisanet Group;
* Ensuring compliance with departmental standards, processes, routines, and policies;
* Monitoring and analyzing area performance indicators and defining short-term actions to improve service delivery;
* Analyzing and proposing improvements to operational routines;
* Preparing and presenting results reports, forms, spreadsheets, or documents to leadership as requested;
* Actively participating in organizational meetings and commitments when required;
* Using individual and collective personal protective equipment (PPE) when necessary;
* Performing other duties related to the position, according to departmental needs and leadership direction;
* Verifying that teams have all required materials and/or equipment before commencing activities;
* Receiving and assigning service requests (Work Orders) to field teams;
* Monitoring team productivity and quality of procedures performed, via Work Order receipt;
* Managing open and ongoing Work Orders;
* Auditing Work Orders after team service completion;
* Monitoring fiber optic maintenance SLAs;
* Monitoring routes and idle time via GPS tracking;
* Requesting materials;
* Monitoring vehicle fuel usage, wear, and consumption by field teams, coordinating necessary actions in case of incidents;
* Managing new team activation processes, including recruitment, training, and related activities;
* Assessing the need for and coordinating team relocations to other cities;
* Addressing customer complaints received through service channels and ombudsman offices;
* Updating information for team productivity calculations;
* Performing administrative routines for field teams.
2512200202551929013

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Indeed
Customer Service Operator (1)
Description:
Customer Service Center (CSC)
* High school diploma;
* Sales and customer service techniques, negotiation and customer prospecting/retention techniques, as well as knowledge of Google tools (Sheets, Docs); typing and grammar proficiency.
SUPPORT
* High school diploma;
* Basic computer literacy and fundamental knowledge of computer networks;
* Oral and verbal communication skills.
COLLECTION
* High school diploma;
* Basic computer literacy and mathematics knowledge;
* Collection techniques.
RETENTION/REVENUE GENERATION
* High school diploma;
* Basic computer literacy and basic mathematics knowledge.
The following will be considered advantageous:
CSC
* Six months’ experience in the field;
* Familiarity with the Consumer Protection Code.
SUPPORT
* Knowledge of Google tools (Sheets, Docs);
* Familiarity with the Consumer Protection Code and customer service techniques;
* Cisco and MikroTik certifications.
COLLECTION
* Flexible availability for shifts;
* Experience in telemarketing operations;
* Customer service techniques.
RETENTION/REVENUE GENERATION
* Six months’ experience in the field;
* Knowledge of customer service techniques and Google tools (Sheets, Docs);
* Demonstrated alignment with Brisanet Group’s organizational identity;
* Preparation of reports, forms, or spreadsheets, as requested;
* Updating area performance indicators when required;
* Active participation in organizational meetings and commitments, when requested;
* Use of individual and collective safety equipment, when required;
* Execution of additional duties related to the position, according to departmental needs and leadership direction;
CSC
* Provide customer service via the Customer Service Center (CSC), focusing on resolving requests—including billing inquiries and service complaints, address changes, account holder changes, updates to registration data, financial guidance, plan modifications, and service referrals—while demonstrating empathy, active listening, and problem-solving skills;
* Deliver courteous, clear, and prompt telephone and digital support to individual customers, corporate clients, public agencies, and field technicians;
* Address customer inquiries, register requests and complaints, and provide general guidance;
* Record all interactions in internal systems (CRM), ensuring accuracy, historical traceability, and auditability;
* Meet performance indicators (KPIs), including average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality;
* Participate in training sessions, refresher courses, team meetings, and process updates;
* Support continuous service improvement by proposing solutions and reporting recurring technical or behavioral customer issues.
SUPPORT
* Provide first-level technical support, assisting customers with technical difficulties (e.g., service access issues, service instability, equipment configuration, system failures) and escalating complex cases to appropriate levels;
* Deliver courteous, clear, and prompt telephone and digital support to individual customers, corporate clients, public agencies, and field technicians;
* Address customer inquiries, register requests and complaints, and provide general guidance;
* Record all interactions in internal systems (CRM), ensuring accuracy, historical traceability, and auditability;
* Meet performance indicators (KPIs), including average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality;
* Participate in training sessions, refresher courses, team meetings, and process updates;
* Support continuous service improvement by proposing solutions and reporting recurring technical or behavioral customer issues.
COLLECTION
* Perform collection and debt negotiation activities, offering alternatives and clarifying financial questions;
* Deliver courteous, clear, and prompt telephone and digital support to individual customers, corporate clients, public agencies, and field technicians;
* Address customer inquiries, register requests and complaints, and provide general guidance;
* Record all interactions in internal systems (CRM), ensuring accuracy, historical traceability, and auditability;
* Meet performance indicators (KPIs), including average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality;
* Participate in training sessions, refresher courses, team meetings, and process updates;
* Support continuous service improvement by proposing solutions and reporting recurring technical or behavioral customer issues.
RETENTION
* Manage cancellation requests, seeking to understand underlying reasons and applying retention strategies where applicable;
* Deliver courteous, clear, and prompt telephone and digital support to individual customers, corporate clients, public agencies, and field technicians;
* Address customer inquiries, register requests and complaints, and provide general guidance;
* Record all interactions in internal systems (CRM), ensuring accuracy, historical traceability, and auditability;
* Meet performance indicators (KPIs), including average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality;
* Participate in training sessions, refresher courses, team meetings, and process updates;
* Support continuous service improvement by proposing solutions and reporting recurring technical or behavioral customer issues.
REVENUE GENERATION
* Conduct customer service procedures aimed at post-sales support and/or revenue generation and/or contract renewals and customer base loyalty, performing surveys when necessary;
* Deliver courteous, clear, and prompt telephone and digital support to individual customers, corporate clients, public agencies, and field technicians;
* Address customer inquiries, register requests and complaints, and provide general guidance;
* Record all interactions in internal systems (CRM), ensuring accuracy, historical traceability, and auditability;
* Meet performance indicators (KPIs), including average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality;
* Participate in training sessions, refresher courses, team meetings, and process updates;
* Support continuous service improvement by proposing solutions and reporting recurring technical or behavioral customer issues.
2512200202551929007

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Indeed
Fiber Optic Maintenance Leader
We are looking for a **Fiber Optic Maintenance Leader** to receive and assign fiber optic maintenance requests to field teams. Monitor the productivity and quality of procedures performed by teams, and manage open and/or in-progress Service Orders (SOs).
If you are an attentive professional who delights customers and demonstrates ownership, Brisanet is the place for you!
Let’s set sail toward the future! **\#JoinBrisanet**
**Responsibilities and Duties**
* Embody the organizational identity of the Brisanet Group;
* Ensure compliance with departmental standards, processes, routines, and policies;
* Monitor and analyze area performance indicators and define short-term actions to improve service delivery;
* Analyze and propose improvements to operational routines;
* Prepare and present reports, forms, spreadsheets, or documents to leadership as requested;
* Actively participate in organizational meetings and commitments when required;
* Use individual and collective personal protective equipment (PPE) when necessary;
* Perform other duties related to the position, according to departmental needs and leadership direction;
* Verify that teams have all required materials and/or equipment before beginning activities;
* Receive and assign requests (SOs – Service Orders) to field teams;
* Monitor team productivity and procedural quality through SO receipt;
* Manage open and/or in-progress Service Orders;
* Audit SOs after team service completion;
* Monitor fiber optic maintenance SLAs;
* Monitor routes and idle time via GPS tracking;
* Request materials;
* Monitor vehicle fuel usage, wear, and consumption by field teams, coordinating necessary actions in case of incidents;
* Manage onboarding of new teams, including recruitment processes, training, and related activities;
* Assess and coordinate team relocations to other cities, if needed;
* Address customer complaints received through support channels and the ombudsman office;
* Update information used to calculate team productivity;
* Perform administrative tasks for field teams.
**Requirements and Qualifications**
* Completed high school education;
* Basic computer skills;
* Knowledge of networks and computer maintenance;
* Familiarity with local geography;
* Driver’s license category "B" and defensive driving certification;
* Proficiency in Google tools (Sheets, Docs), basic computer literacy, and foundational people management concepts.
**Preferred qualifications:**
* 1 year of experience in telecommunications;
* Willingness to travel;
* Knowledge of access transmission technologies and media – twisted-pair cables and fiber optics;
* Router and signal repeater configuration;
* Structured cabling.
**Additional Information**
* A workplace culture that respects and values people;
* Internal events covering diverse topics;
* A collaborative environment that supports personal and professional development;
* A balanced horizontal and vertical organizational structure—meaning you are the protagonist of your own career!;
* Meal benefits (Headquarters: cafeteria; Branches: iFood);
* Co-payment health plan;
* Dental plan;
* Life insurance;
* Childcare allowance;
* PCD-dependent allowance;
* Payroll-deductible loan (available after 6 months);
* Up to 50% discount on Brisanet Internet and BrisaMusic services;
* Wellhub (Gympass);
* Up to 60% discount at higher education institutions.
We have operated in the telecommunications sector for **27 years**, with a **mission to connect people and promote digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed internet (broadband) market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth.
Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará state. We were founded with the goal of **providing high-quality, affordable internet to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from the interior to state capitals**—actively contributing to Brazil’s digital transformation.

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Indeed
Information Technology Analyst
We are looking for an **Information Technology Analyst** to perform services on local network equipment, including installation and configuration of computers, switches, and network assets. Ensure the proper operation and quality of the company’s internal network so that business activities are not adversely affected.
If you are a detail-oriented professional who delights customers and demonstrates a strong sense of ownership, Brisanet is the place for you!
Let’s set sail toward the future! **\#JoinBrisanet**
**Responsibilities and Duties**
* Embody the organizational identity of the Brisanet Group;
* Prepare reports, forms, or spreadsheets as requested;
* Propose improvements to departmental routines and processes;
* Populate departmental performance indicators;
* Actively participate in organizational meetings and commitments when requested;
* Provide support to employees on matters related to the department;
* Analyze and propose improvements to operational routines with the goal of optimizing departmental operations;
* Use personal and collective safety equipment when required;
* Perform other duties related to the position, as needed by the department and directed by leadership.
**NETWORKS**
* Perform services on local network equipment, including installation and configuration of computers, switches, and network assets;
* Ensure the proper operation and quality of the company’s internal network so that business activities are not adversely affected;
* Ensure that the company’s internal systems remain active, operational, and do not experience downtime;
* Monitor servers and machine configurations;
* Monitor and maintain the internal network architecture and associated machines;
* Monitor and maintain hardware capacity (e.g., servers and network interfaces) and perform capacity planning;
* Identify failures in internal systems, generating inputs and requirements for the systems development team;
* Engage and oversee third-party technical support when necessary;
* Conduct studies and projections for network layout and infrastructure;
* Plan and design computer networks;
* Select and install basic and supporting software and hardware.
**SUPPLIES**
* Structure and monitor the IT supplies requisition process, including software;
* Monitor the distribution and procurement processes for IT materials;
* Identify departmental needs for materials related to new hires and replacements.
**MAINTENANCE**
* Install and update systems;
* Format equipment;
* Perform hardware maintenance.
**Requirements and Qualifications**
* Degree in Computer Networks, Hardware, Computer Architecture, or Networking;
* Knowledge of Operating Systems;
* Knowledge of Network Infrastructure;
* Knowledge of Network Protocols and Services, Network Administration and Management;
* Knowledge of Network Security;
* Technical English.
**Preferred Qualifications:**
* Project Management;
* Google Tools (Sheets, Docs)
**Additional Information**
* A workplace culture that respects and values people;
* Internal events covering diverse topics;
* A collaborative environment that supports personal and professional development;
* A flat yet growth-oriented structure—meaning you are the protagonist of your own career!
* Meals (Headquarters via cafeteria; Branches via iFood);
* Co-payment Health Insurance Plan;
* Dental Insurance;
* Life Insurance;
* Childcare Assistance;
* Assistance for Dependents with Disabilities;
* Payroll-Deductible Loan (available after 6 months);
* Up to 50% discount on Brisanet Internet and BrisaMusic services;
* Wellhub (Gympass);
* Up to 60% discount at Higher Education Institutions.
We have operated in the telecommunications sector for **27 years**, with a **mission to connect people and promote digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth.
Our journey began in 1998 in Pereiro, a small town in Ceará state. We were founded with the objective of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from rural areas to state capitals**—and actively contributing to Brazil’s digital transformation.

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Indeed
Optical Fiber Maintenance Leader
**Job Description**
We are looking for an **Optical Fiber Maintenance Leader** to receive and assign optical fiber maintenance requests to field teams, monitor team productivity and the quality of procedures performed by those teams, and manage open and ongoing service orders (SOs).
If you are a detail-oriented professional who delights customers and demonstrates strong ownership, Brisanet is the place for you!
Let’s set sail toward the future! **\#JoinBrisanet**
**Your typical day will include:**
* Embodying the organizational identity of the Brisanet Group;
* Ensuring compliance with departmental standards, processes, routines, and policies;
* Monitoring and analyzing area performance indicators and defining short-term actions to improve deliverables;
* Analyzing and proposing improvements to operational routines;
* Preparing and presenting results reports, forms, spreadsheets, or documents to leadership as requested;
* Actively participating in organizational meetings and commitments when required;
* Using individual and collective personal protective equipment (PPE) when necessary;
* Performing other duties related to the position, as needed by the department and directed by leadership;
* Verifying that teams have all required materials and/or equipment before beginning activities;
\- Receiving and assigning requests (SOs – Service Orders) to field teams;
* Monitoring team productivity and procedure quality through SO receipt;
* Managing open and ongoing service orders;
* Auditing SOs after teams complete services;
* Monitoring optical fiber maintenance SLAs;
* Monitoring team routes and idle time via GPS tracking;
* Requesting materials;
* Monitoring vehicle fuel usage, wear, and consumption for team vehicles, coordinating necessary actions in case of incidents;
* Handling onboarding of new teams, including recruitment processes, training, etc.;
* Assessing and arranging intercity team relocations as needed;
* Addressing customer complaints received through support channels and the ombudsman office;
* Updating information for calculating team productivity;
* Performing administrative routines for field teams.
**What we’re looking for in this opportunity:**
* Completed high school education;
* Basic computer skills;
* Knowledge of networks and computer maintenance;
* Familiarity with local geography;
* Driver’s license Class "B" and defensive driving certification;
* Proficiency with Google tools (Sheets, Docs), basic computer skills, and foundational people management knowledge.
**Preferred qualifications:**
* 1 year of experience in telecommunications;
* Willingness to travel;
* Knowledge of access transmission technologies and media — twisted-pair cables and optical fiber;
* Router and signal repeater configuration;
* Structured cabling.
**At the Brisanet Group, you’ll find:**
* A work culture that respects and values people;
* Internal events covering diverse topics;
* A collaborative environment that supports personal and professional development;
* A flat yet growth-oriented structure—meaning you are the protagonist of your own career!;
* Meal benefits (on-site cafeteria at headquarters; Alelo card at branches);
* Co-payment health plan;
* Dental plan;
* Life insurance;
* Childcare allowance;
* Allowance for dependents with disabilities;
* Payroll-deductible loans (available after 6 months);
* Up to 50% discount on Brisanet internet and BrisaMusic services;
* Up to 60% discounts at higher education institutions.

ROD CE 138, KM 14, S/N - Crioulos, Pereiro - CE, 63460-000, Brazil

Indeed
Customer Service Coordinator
**Description: Apply quickly by email:**
**Responsibilities and desired experiences:**
**Mandatory Requirements:**
Bachelor's degree in Management Processes, Human Resources Management, or related fields;
Minimum of 2 years of experience in customer service and client support;
Knowledge of performance indicator analysis, Google tools (Sheets, Docs), customer service techniques, process management, and computer networks.
**Advantages:**
Postgraduate degree in Business Management or related areas;
Knowledge of customer journey, Consumer Protection Code, telemarketing operations, LGPD (General Data Protection Law), and RGC (General Regulations for Consumer Rights);
Category B driver's license.
**Main Responsibilities:**
Coordinate customer service operations, ensuring compliance with standards, routines, and department policies;
Lead, motivate, and monitor the performance of the customer service team, providing feedback and conducting training;
Translate organizational strategies into short- and medium-term action plans;
Provide personalized service, focusing on customer satisfaction, issue resolution, and negotiation;
Analyze performance indicators and propose process improvements;
Maintain communication with other departments to resolve conflicts and enhance customer experience;
Prepare performance reports and participate in the department's strategic planning.
**Benefits:** Health insurance, Dental insurance, Meal allowance, Life insurance
**Working hours:** Business hours - Monday to Friday
**Knowledge:**
**Education level:** Postgraduate - Indifferent
2510250202201708731

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Indeed
Telecommunications Assistant
**Job Description**
We are looking for a **Telecommunications Assistant** to monitor and provide support for the voice control, LTE/5G platform. Provide support in configuring routes, extensions, cities, services, and other logic rules related to voice, LTE/5G services. Prepare detailed traffic analysis reports.
If you are a meticulous professional who delights customers and has a sense of ownership, Brisanet is the place for you!
Let’s sail toward the future! **\#VemSerBrisanet**
**What will your day-to-day look like?**
* Embody the organizational identity of the Brisanet Group;
* Prepare reports, forms, or spreadsheets as requested;
* Update area indicators when necessary;
* Actively participate in meetings and organizational commitments when required;
* Use individual and collective safety equipment when necessary;
* Perform other related tasks according to area needs and leadership guidance;
* Monitor and support voice, data, LTE/5G platforms;
* Provide support in configuring routes, extensions, network settings, and other logic rules related to voice services;
* Monitor radio frequency planning and coverage studies (via drive\-test and network planning software) for areas served by LTE/5G technologies;
* Monitor detailed traffic analysis;
* Monitor discrepancies identified in CDR billing reconciliation between operators;
* Reconcile and analyze disputes;
* Verify debits and/or credits for network usage, following up on appropriate actions;
* Maintain contact with support teams from other operators to resolve issues;
* Handle fixed-line number portability procedures;
* Receive port-in or port-out requests, forward and track the process in the Brazilian Telephony Association's portability system;
* Coordinate line activation or deactivation with Brisanet's Customer Support department;
* Monitor and support OSS (Operation Support System) and BSS (Business Support System) services, RAN (Radio Access Network), and network CORE.
**What we are looking for in this opportunity:**
* Completed technical degree in Computer Science;
* Knowledge of computer systems and networks;
* Programming and networking logic;
* Skills in Google Earth and QGIS
**Will be considered a plus:**
* Pursuing a bachelor's degree in Science and Technology, Information Systems, or related fields.
**At Brisanet Group you will find:**
* Work culture that respects and values people;
* Internal events covering diverse topics;
* Collaborative environment that values personal and professional development;
* Horizontal and vertical structure, meaning you are the protagonist of your career!;
* Meals (Headquarters via cafeteria and branches via Alelo);
* Co-payment Health Plan;
* Dental Plan;
* Life Insurance;
* WellHub (GymPass);
* IVI (Emotional Support Platform);
* Childcare Allowance;
* PCD Dependent Allowance;
* Payroll Deductible Loan (after 6 months);
* Discounts of up to 50% on Brisanet Internet and BrisaMusic services;
* Discounts of up to 60% at Higher Education Institutions.

ROD CE 138, KM 14, S/N - Crioulos, Pereiro - CE, 63460-000, Brazil

Indeed
Administrative Analyst | Corporate Project Maintenance
**Job Description**
We are looking for an **Administrative Analyst** to conduct production analysis and studies, delivery capacity, and other team results. Provide support for area planning and control. Consolidate material planning demands from the area. Participate in new projects focused on innovation and results.
If you are a detail-oriented professional who delights your customers and has a sense of ownership, Brisanet is the place for you!
Let’s sail towards the future! **\#JoinBrisanet**
**What will your day-to-day look like?**
* Embody the organizational identity of the Brisanet Group;
* Prepare reports, forms, or spreadsheets as requested;
* Propose improvements for area routines and processes;
* Maintain area performance indicators;
* Actively participate in meetings and organizational commitments when requested;
* Provide support to employees on matters related to the area;
* Analyze and propose improvements in operational routines, aiming to optimize department operations;
* Use individual and collective safety equipment when necessary;
* Perform other related duties according to area needs and leadership direction;
* Conduct production analysis and studies, delivery capacity, and other team results;
* Guide leaders, supervisors, and coordinators on strategies for improving production and team efficiency;
* Support area planning and control;
* Consolidate area material planning demands;
* Participate in new projects focused on innovation and results;
* Build dashboards for performance tracking.
**What we are looking for in this opportunity:**
* Experience in data management;
* Intermediate to advanced skills in Looker Studio;
* Proficiency in Google tools – Sheets, Drive, Docs, Email, Forms, etc.;
* Data analysis and manipulation resulting in actionable insights for managing results;
**An advantage would be:**
* Basic knowledge of computer networks;
**At Brisanet Group you will find:**
* Work culture that respects and values people;
* Internal events covering diverse topics;
* Collaborative environment that values personal and professional development;
* Horizontal and vertical structure, meaning you are the protagonist of your career!;
* Meals (Headquarters via cafeteria and branches via Alelo);
* Co-payment Health Plan;
* Dental Plan;
* Life Insurance;
* WellHub (GymPass);
* IVI (Emotional Support Platform);
* Childcare Allowance;
* PCD Dependent Allowance;
* Payroll Deduction Loan (after 6 months);
* Discounts of up to 50% on Brisanet Internet and BrisaMusic services;
* Discounts of up to 60% at Higher Education Institutions.

ROD CE 138, KM 14, S/N - Crioulos, Pereiro - CE, 63460-000, Brazil

Indeed
Customer Service Operator
Description:
Customer Service Center (CSC)
* High school diploma;
* Sales and customer service techniques, negotiation and customer prospect retention techniques, as well as knowledge of Google tools (Sheets, Docs); typing and grammar skills.
SUPPORT
* High school diploma;
* Basic computer literacy and understanding of computer networks;
* Oral and verbal communication skills.
COLLECTION
* High school diploma;
* Basic computer literacy and mathematics;
* Collection techniques.
RETENTION/REVENUE GENERATION
* High school diploma;
* Basic computer literacy and basic mathematics.
The following will be considered advantageous:
CSC
* Six months’ experience in the field;
* Familiarity with the Consumer Protection Code.
SUPPORT
* Knowledge of Google tools (Sheets, Docs);
* Familiarity with the Consumer Protection Code and customer service techniques;
* Cisco and MikroTik certifications.
COLLECTION
* Flexibility regarding working hours;
* Experience in telemarketing operations;
* Customer service techniques.
RETENTION/REVENUE GENERATION
* Six months’ experience in the field;
* Knowledge of customer service techniques and Google tools (Sheets, Docs);
* Demonstrate alignment with Brisanet Group’s organizational identity;
* Prepare reports, forms, or spreadsheets as requested;
* Update area performance indicators when required;
* Actively participate in organizational meetings and commitments when requested;
* Use individual and collective safety equipment when required;
* Perform other duties related to the position, according to departmental needs and leadership direction;
CSC
* Handle customer inquiries via the Customer Service Center (CSC), focusing on resolving requests: billing and service complaints, address changes, account holder changes, updates to registration data, financial guidance, plan changes, and service referrals—demonstrating empathy, active listening, and problem-solving;
* Provide courteous, clear, and efficient telephone and digital support to individual customers, corporate clients, public agencies, and field technicians;
* Address inquiries, record requests, register complaints, and provide general guidance;
* Log all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability;
* Achieve performance indicators (KPIs), including average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality;
* Attend training sessions, refresher courses, team meetings, and process updates;
* Support continuous improvement of service by proposing solutions and reporting recurring technical or behavioral issues from customers.
SUPPORT
* Provide first-level technical support, assisting customers with technical difficulties (e.g., no service access, service instability, equipment configuration, system failures) and escalating complex cases to appropriate levels;
* Provide courteous, clear, and efficient telephone and digital support to individual customers, corporate clients, public agencies, and field technicians;
* Address inquiries, record requests, register complaints, and provide general guidance;
* Log all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability;
* Achieve performance indicators (KPIs), including average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality;
* Attend training sessions, refresher courses, team meetings, and process updates;
* Support continuous improvement of service by proposing solutions and reporting recurring technical or behavioral issues from customers.
COLLECTION
* Perform collection and debt negotiation activities, offering alternatives and clarifying financial questions;
* Provide courteous, clear, and efficient telephone and digital support to individual customers, corporate clients, public agencies, and field technicians;
* Address inquiries, record requests, register complaints, and provide general guidance;
* Log all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability;
* Achieve performance indicators (KPIs), including average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality;
* Attend training sessions, refresher courses, team meetings, and process updates;
* Support continuous improvement of service by proposing solutions and reporting recurring technical or behavioral issues from customers.
RETENTION
* Manage cancellation requests, seeking to understand underlying reasons and applying retention strategies where applicable;
* Provide courteous, clear, and efficient telephone and digital support to individual customers, corporate clients, public agencies, and field technicians;
* Address inquiries, record requests, register complaints, and provide general guidance;
* Log all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability;
* Achieve performance indicators (KPIs), including average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality;
* Attend training sessions, refresher courses, team meetings, and process updates;
* Support continuous improvement of service by proposing solutions and reporting recurring technical or behavioral issues from customers.
REVENUE GENERATION
* Conduct customer service procedures aimed at after-sales service and/or revenue generation and/or contract renewal and customer loyalty, and conduct surveys when necessary;
* Provide courteous, clear, and efficient telephone and digital support to individual customers, corporate clients, public agencies, and field technicians;
* Address inquiries, record requests, register complaints, and provide general guidance;
* Log all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability;
* Achieve performance indicators (KPIs), including average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality;
* Attend training sessions, refresher courses, team meetings, and process updates;
* Support continuous improvement of service by proposing solutions and reporting recurring technical or behavioral issues from customers.
2512200202551929040

Tv. Amaro Cavalcante, 99, Pau dos Ferros - RN, 59900-000, Brazil
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